Bob Poynter GM in Seymour including address, phone, dealer reviews, directions, a map, inventory and more

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1209 E Tipton St
Seymour, IN 47274

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Sales: 812-271-3057

Used Cars: 812-271-3050

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 7:00pm
Sat 8:00am – 3:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 12:00pm

Reviews of Bob Poynter GM

Overall Rating:

3.1 (out of 5)

92% recommend this dealer

88 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

3.0 (out of 5)

You are not the customer they are looking for!

Reviewed by Harvey P from Columbus INNovember 13, 2022

They post cars online that they don't have- We went to see a used car recently posted. They had to 'check to see if it was available'. The check and phrasing indicates this is not uncommon. They had not sold it - but it was moved to 'one of our wholesalers.' It felt like they don't know who they are marketing to: wholesalers or the general public. But it was clear when we arrived that we were at the back of the line while the wholesaler was at the front. (They didn't even try to remain in contact.)

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Harvey, thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

Overall Facilities 4

Customer Service 3

Buying Process 2

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Cynthia

Reviewed by Cynthia Helzer from Seymour,IndianaJune 24, 2022

Oil change and tire rotation . Although it took an hour and a half the waiting room was clean and cool.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you for visiting our service department and for leaving the kind words, Cynthia. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

poor customer service

Reviewed by bm from brownstown, indJune 03, 2021

went to look for a new car, person at main desk did not look at us or tell us that he would be right with us. another man came from his office on the left and watched tv but did not ask us if we had been assisted. another person also walked by and did not ask us if we had been assisted. needless to say, we left. what good customer service.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Here at Bob Poynter GM, we are committed to providing a pleasant shopping experience, and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you deserve. I would appreciate the opportunity to make things right. Please contact me at your convenience. Sincerely, Tony Starkey, Customer Experience Manager TStarkey@bobpoynter.com

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Bob Poynter GM

Bob Poynter GM is proud to be an automotive leader in our area. Since opening our doors Bob Poynter GM has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.

If you would like financing options and you are in the market to purchase a new vehicle we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit no credit or are a first time car buyer you can trust that Bob Poynter GM will get you into the vehicle you choose!

Customer satisfaction is our highest priority! Call us today!

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