Stoops Buick GMC of Muncie

The promise of driving away in a nicer, newer car continues to be given only to a select few. I am a REPEAT customer with REPEAT bad experiences. (yes, shame on me for returning.) I finally went in under the guise of getting all this help, new programs to help me get into a better payment, etc. I hate having my time wasted and wasting other people's time. I told them from the start there was no point in coming in but they push and push and push and promise that they have all these incentives one could qualify for in order to get top dollar for my trade (on top of being a GM Legacy potential deal as my dad worked for GM). I bought this car through a customer service repair associate (after a previous terrible experience). Previously, I was able to use my warranties as down payments. Now, Stoops has a new owner and because it isn't the "old Stoops" I could only get cash back after my trade in. I couldn't use that same cash back toward a down payment meaning my payment would still be sky high. This is ridiculous and I am highly upset. I was told my credit was fine and I could be approved but there was nothing they could do about keeping me at a better (or even the same) payment. I also had an email about $7/down. Also false advertising that they like to hit you with in order to get you inside and waste your time.

I went in one day after work, as soon as I hit the door, they were right there to let me see some of their "Finest Used Vehicles" or "Trade Ins" they had on their lot ...

This isn't the dealership if your looking to buy a vehicle. They don't get back with you until the next day (By then you've already received 5 return calls from someone else). They act as though they don't want to sell anything. I attempted to speak with the GM and got nothing. No negotiations at all. Stay away, and save your time. 0 stars.