2912 Main St
Lafayette, IN 47904
Sales: 765-448-7024
Used Cars: 765-448-7024
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 6:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 5:30pm |
| Tue | 7:00am – 5:30pm |
| Wed | 7:00am – 5:30pm |
| Thu | 7:00am – 5:30pm |
| Fri | 7:00am – 5:30pm |
| Sat | 7:00am – 12:00pm |
See all dealerships near Lafayette, IN that carry GMC, Cadillac, Buick
Overall Rating:
3.6 (out of 5)
70% recommend this dealer
67 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Easy to get in for an oil change and tire rotation
Easy to get in for an oil change and tire rotation without an appointment. Comfortable waiting area, car was clean and service was great, as expected! Note: Silly that I had to come up with 25 words!!!
Dealer Response
We appreciate your feedback on our oil change and tire rotation service. Glad the waiting area and service met your expectations at Lafayette Buick GMC. Thanks for sharing your thoughts.
Maximum rating = 5
No one called to tell me that the repair would cost $600
No one called to tell me that the repair would cost $600 dollars more than I was told , the service writer did apologize an I do appreciate that.
Dealer Response
Thanks for sharing your experience. We appreciate you recognizing the service writer's effort to address the situation. If there's anything more you'd like to discuss, please feel free to reach out.
Maximum rating = 5
Called and made an appointment for service on my GMC
Called and made an appointment for service on my GMC Canyon for 9:00am arrived early was asked if I was waiting. I said no call me when it's done and I'll come pick it up. It's 1:30pm and no call. I called and was told the Tech had just starting it. I got a ride to the dealer at 4:00pm. The truck is not done. I wait in the waiting room while 3 other customers get their cars and leave. Finally this kid calls my name and I'm the last service customer. I ask why it took so long he said the Tech had problems with a transmission he was working on. I didn't push any more. NO APOLOGIES for the wait or anything. Will never go there again. Dealerships make their money on service so you would think they would have better customer service. Guess not.
Dealer Response
Hello Nick, Your service experience is important to us. I would like the chance to speak with you about the wait time you experienced while bringing in your GMC Canyon for service and the level of communication and customer care you received from our Service Team about the status of your vehicle. Could you please email your preferred contact information to me? Thank you, Derek Hickman General Manager dhickman@fivestaronline.net
Maximum rating = 5
We understand your time is important. If you contact us about a new or used vehicle, we'll get back to you in no more than 20 minutes. We appreciate the opportunity!
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