Ray Skillman Chevrolet

I purchased a 2018 Suburban at this location in May on December 26 the transmission failed. Now I understand that happened on a used vehicle I don’t understand why the mechanic working the car pulled the dip stick saying the fluid was burn and clear vs red. I called the Skillman multiple times and was everything from they don’t check fluids on used cars to the car doesn’t have dipstick. The y won’t even acknowledge that this is a basic action to take on used cars. Even oil change business check fluids. Before writing this review I gave them multiple opportunities to admit they could have don’t better but they won’t do so. It is of note that at no point I asked for any compensation. When you purchase $28,000 used car you expect someone to do something as simple as check all fluids and to notice something is wrong.

Their service department had a problem tracking down a broken wire from Body Control Module to the Power Supply Module which seems very understandable. They were diligent in tracking it down and got the problem resolved. Darcy kept us informed through the process.

Thanks Chris Curtis for helping me out with my new Chevrolet Equinox, also thanks to Chris Carter, he is great with the Approval process, keeps it simple and hassle free, and Kinsey is a pleasure to meet! Thank you all for making it possible!