Andy Mohr Buick GMC

I recently purchased a new GMC terrain from Andy Moore Buick in fishers Indiana my salesman James Bogan and Ahmed Nasfi Were absolutely the best I am an older lady and I have purchased several vehicle in my life and I think dealing with Andy Moore and these two gentlemen was probably the best experience I’ve ever had purchasing a vehicle so my hat is off to both of them and I would highly recommend either one of these two. They were both great and by the way, I love my new car.

Communication was from Chicago to Mohr, Fishers IN. Which should not be to terribly tough. Sales was initially spot on returning calls and texts. Then communication was lost when I was planning to make the drive down. After making a call to management my call was finally returned from sales. The shorter version....when I asked for an out the door quote one was emailed with an added $1098 for Ziebart and some sort of car alarm. I asked them to remove this as it was NOT in the original price of the truck. I told sales I would not be coming down unless this add on cost was removed. Sales called saying management would not remove the $1098 additional cost. Simply said deal is done and I will not be dealing with any Mohr group dealer. Perhaps you can add another charge for a steering wheel? Your price should be your price! This is why car dealers get a bad rap for xx scamming the customers! Hope your truck sits on your lot a few more months.

Service Department Disappoints: A Cautionary Tale I had a frustrating experience at Andy Mohr Buick GMC. After taking my 2021 GMC 2500 Sierra in for an “Evaporative Emissions System” warning light, I was charged around $500 for the service. Just three days later, the same warning light reappeared. I returned to the service department and was charged again for another diagnostic test, only to be told they needed to keep my vehicle for further work. Today, I received a message stating I’d need to pay another $500. It’s disappointing that they didn’t catch this issue during the initial diagnostic. To make matters worse, this is a company vehicle, and they refused to provide a loaner while my truck is being worked on. Jonathan, the representative who assisted me, was polite, but the overall experience has been unsatisfactory. He informed me that the necessary parts were unavailable and would need to be expedited from another state. I am completely dissatisfied with this service.