Dekalb Sycamore Chevrolet Cadillac GMC in Sycamore including address, phone, dealer reviews, directions, a map, inventory and more

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1925 Mercantile Dr
Sycamore, IL 60178

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Sales: 815-315-1891

Used Cars: 815-315-1891

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Dekalb Sycamore Chevrolet Cadillac GMC

Overall Rating:

4.3 (out of 5)

80% recommend this dealer

96 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Wonderful experience

Reviewed by KELSEY FLOYD from Sycamore, ILDecember 20, 2022

After days of visiting different dealerships, a horrible experience at Dekalb Toyota, I was extremely stressed with the experience of buying a car. Dekalb Motors was our last stop (funny enough they are the closest to our home). I went into the building as a mess of nerves, ready to once again experience aggressive bully behavior. Surprisingly, this dealership was anything but! Right off the bat we felt relaxed as if we were talking to long time family friends. We were able to find a perfect match for what we were looking for! As someone who suffers from PTSD with cars, Ben was very accommodating during the test driving (even making recommendations based of my needs). Ben and the rest of the team were great to talk to and made the experience smooth and even exciting! I?d recommend this dealership over and over again! Thank you so much!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Kelsey, we're happy you found our staff to be so supportive during your experience here at Dekalb Sycamore Chevrolet Buick GMC. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Overall Facilities N/A

Customer Service N/A

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Flat Tire

Reviewed by T Hall from Dundee, ilNovember 19, 2022

Great service! Helped me out with a tire issue and was able to get back on the road fast! Thank you!!!

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

2.0 (out of 5)

Upset

Reviewed by Julie Ahern from Clare, ilAugust 12, 2022

I bought my traverse new in 2013. As soon as I paid it off it has needed so many repairs. I took to dealership for regular maintenance. I had to pay 6000 for them missing leaks which I was told. Now others repairs after and some don't fix the issue. It happens to keep doing the same thing. Most times the bill is from 600 to 800. I was also told that my car was only meant to last about 7 years.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Dear Julie, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. If you are willing, please reach out to us at (815) 748-0930 so that we can work towards a resolution.

Overall Facilities N/A

Customer Service 3

Buying Process 3

Quality of Repair N/A

Maximum rating = 5

About Dekalb Sycamore Chevrolet Cadillac GMC

Our customers have told us that the most unpleasant aspect of buying a new or used vehicle is negotiating the price. With that in mind we've decided to give EVERYONE our BEST PRICE right up front. At Dekalb Motors we have our BEST PRICE on our vehicles at ALL TIMES. We have priced every new and used vehicle with our true best price to assure the integrity and fairness of your buying experience. Come in and see for yourself. We are located at 1925 Mercantile Drive Sycamore IL 60178 and a short drive for Chicagoland Aurora and Rockford GMC Cadillac Chevrolet shoppers.

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