Napleton's Schaumburg Buick GMC

Brutal, poor communication. Worst vehicle purchasing experience. I had done a ton of research on this specific vehicle and model in good condition for the year, with low mileage is what I was after. I had traveled from out of state for a specific vehicle and had it not been for that I would have left without purchasing. This Napleton’s dealership has many brands of dealer location (Buick, Mazda, Subaru, etc.) I had been contacted by two different sales associates by text and email. I made an appointment with one of them thinking this should be quick and easy vehicle purchase. I traveled to the location (Buick dealer) where I was told the car would be detailed and ready for me to test drive. I arrived a little early, the person who met me explained that associate I had made appointment with was not in yet and I would be working with different associate. Then I get told the vehicle I wanted to check out was not on site. They were still detailing it and would be a little while before it arrived. I decided to walk around the used car area outside while I waited. After about 15-20minutes the vehicle shows up and I said well that’s not the correct vehicle I specifically wanted to test drive. The associate told me, yes the vehicle you want to see is at one of our other locations. So, I drove the (wrong) vehicle they had brought for me to test drive over to the other location with the sales associate. Once on site I looked vehicle over that I specifically wanted to look at and the went on a test drive. The associate came with me (which I thought was odd, but possibly for safety for the dealership) and had me drive around the block on what I consider residential streets. I didn’t come all this way to drive around the block at 25-45 miles per hour and distance of 1-2 miles and make a decision off that. I then asked if I could continue for a further test drive, and the associate lead me around the town further. There was no highway experience which I decided it was okay as I felt the vehicle drove and handled well. Once back at the original location (Buick) I told the sales associate I would offer this price for the vehicle. He said he had to talk with the manager of the Buick location. Then I find out that the Buick manager has to call to the other location for confirmation on pricing. Well to keep this short I did counter three different times. Still the same result and waiting and waiting for the managers to confirm they were not moving off the listed price. I decided I came all this way, if they would fill the vehicle with gas I would pay full price and get the xxxx out of there. In the long run there was many other issues that came up with my waiting, waiting that just firmed up my decision about this organization. I could go on and bore you more, but I’ll save you that. When I finally was able to leave the dealership a different associate came up to the desk where I was sitting and handed me the keys and said I was all set. So where did the original sales associate go? Or the manager? I never met the sales associate that I had the appointment with. Guess my used car sale was not that important to them, there was no hand shake or thank you for your time and business. I will never go back and definitely will not be recommending this dealer to anyone. Word of mouth is the best marketing for business and they will not be getting any kind words from me. Thanks for your time.

I just purchased an extended warranty from Alex. The whole process was so fast and easy! Any time I go for service, the customer service is 10/10!

service writer did a good job. mechanic to the crappy job car left with the same problem it had when we brought it in. what a waste of time and it has to go back. my time is very valuable. left the dealership and called him right away and told him the car was not fixed properly