Lou Bachrodt Auto Mall in Rockford including address, phone, dealer reviews, directions, a map, inventory and more

7070 Cherryvale North Blvd
Rockford, IL 61112

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Sales: 815-580-3174

Used Cars: 815-580-3156

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon Closed
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Lou Bachrodt Auto Mall

Overall Rating:

4.8 (out of 5)

97% recommend this dealer

3049 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Kyle Condon was so knowledgeable about the inventory and

Reviewed by BellaBabe_80June 03, 2023

Kyle Condon was so knowledgeable about the inventory and you can tell he's very passionate about what he does! I would definitely recommend and buy from Kyle again!!

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I came to get an oil change on my Sarurday off they had

Reviewed by jgriffin367May 27, 2023

I came to get an oil change on my Sarurday off they had me sitting there for 2 hours. Then I had to go and the guy how much longer he said we are short staffed and they forgot about your car your car is in the shop now and it took every bit of 10 mins they called me and my car was done. I talked to supervisor Jim to which he apologized and asked what can he do to keep me coming back for service for my car. I told him that I was just reporting what happened. He offered me. Free detail but I’ve left 3 or 4 messages he won’t return my call or honor what he promised.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Sam was very helpful to us in buying our car answering

Reviewed by tshear99May 22, 2023

Sam was very helpful to us in buying our car answering all our questions on the car. He is very easy to talk to and very knowledgeable

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Lou Bachrodt Auto Mall

We're a family owned business and it shows! You have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. We look forward to demonstrating our commitment to excellence every time a customer walks in the door!

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