Castle Buick GMC

Car was taken in on a Saturday for service. Was contacted on Monday with the diagnosis. Said the total would be $580 and the car would be ready by the end of the day Monday. Early Monday evening I was contacted that the car would not be ready until Tuesday because the part didn?t come in. Tuesday I?m contacted the car is ready for pick up, I go to pick up the car and the bill is $1,596 dollars I speak to the service rep about it and he says he doesn?t know how he misquoted me he must have just told me the price for the part. To make matters worse I get home and two days later the car is having the same issue I look under the hood at the piece that was replaced which was the ?alternator?and the bolt is sticking all the way out like the service tech didn?t bother to attempt to tighten it at all

I always get treated very well at Castle Buick GMC. Especially with Arnold. He provides excellent customer service every time.

I tried buying a car here. My car on KBB was around 6500 and they offered me 1500. I politely said I would like me keys back. MULTIPLE times they left and came back without my keys and kept saying hey, maybe we could work this out. After the third time I was more firm to give me my keys back. I think I had to ask 5 times. All this and I was still willing to buy their car without a trade in. They would not move off of their retail price. There was about 200 discount and I offered 500 less and said it will not happen and we will call you if it does. Very diappointing.