Key Auto Mall

Scheduled for an oil change march 20, yet they just drained the oil and never put a new oil on it. Called me and said vehicle service is done, recall and oil change. Drove 50 miles from dealership to home at 6 pm. Got a warning from my mazda app for low oil. Checked at midnight when engine is cold, dipstick is dry. Pure negligence! Yes, this is Key Mazda in Moline, IL. Dealership did an oil change as soon as the vehicle arrived 21st, glad mazda roadside assistance was prompt and did free tow for my vehicle. Checked by putting a little oil, they said the dipstick could be wrong, but yes there’s oil right away! The dipstick detected that little amount of oil they put right away! Then they told me i’ll just wait inside while they do the check/service or whatever. Hours passed, chief mechanic said no harm was done to the engine. I doubt it! For now yes, but for sure in the near future it would, of course they would cover up their mess. They took a life of my brand new engine! They mentioned about the engine has a warranty, if something happens call mazda roadside assistance. And uggh, the chief mechanic smells alcohol on his breath while talking close to us, idk if this matters. Even slammed my car’s hood in front of us, we were terrified. Wife cried, of course she was afraid. I asked the ‘acting manager’ during that day, he said thats what mechanics do. Pure xx! Harm was done, they took the most important thing from a customer who purchased an almost brand new cx90, the “peace of mind”. Now im left with the fear of “anything can happen” to my vehicle. They gave me a coupon for a free oil change when i come back. Never again!

Always treated with respect fairly and well. Last service told all how good I felt about how great I was treated. Good place to go for purchase and service.

I went in to test drive a car. Great experience. I left considering my options. They texted me, emailed me, called me finally... Twice. I told them I was considering other options. He asked me what...i told him and he proceeded to man's plain me that the other car was not going to last very long. I clearly stated I have done my research and I don't like to be man's plained to. He hung up on me right then! That was the manager! Yeah... Don't need that crap! Bye Felicia!