1385 East Chicago Street
Elgin, IL 60120

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Sales: 866-332-5669

Used Cars: 866-332-5669

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 6:00pm
Sat 7:30am – 4:00pm

Reviews of Biggers Chevrolet

Overall Rating:

4 (out of 5)

95% recommend this dealer

366 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Horrible Experience - Avoid This Dealership I had one

Reviewed by lovemytbNovember 24, 2024

Horrible Experience - Avoid This Dealership I had one of the worst experiences at this dealership and strongly caution anyone against doing business here. After waiting three months for a vehicle they ordered for me, the dealership owner tried to rip me off on my trade-in and overprice the new vehicle by $5,000 above market value. Despite knowing the true worth of my trade-in, they grossly undervalued it, assuming I wouldn’t notice. When I challenged these unfair practices, I was met with a threatening attitude, with the owner warning me that I’d regret leaving a bad review. The atmosphere was incredibly unprofessional—no one acknowledged me when I arrived, and the staff appeared miserable and unmotivated. After purchasing 16 vehicles from this dealership over the years, I’ve never encountered such blatant disrespect and shady business tactics. Thankfully, I went to a different dealership, where I experienced a world of difference. They used a high-tech AI system to appraise my truck, giving me an accurate valuation and offering $4,000 more than this dealership. I ended up trading in my vehicle and purchasing a certified, warrantied truck for a fair price—avoiding what would have been a $9,000 loss between the lowball trade-in and the overpriced new vehicle. To make matters worse, my boyfriend also had a terrible experience with this dealership. He ordered a custom van for his business, only to face a bait-and-switch tactic. The dealership demanded $7,000 above MSRP at the time of delivery. Because he urgently needed the van for his job, he had no choice but to pay the inflated price. He told me afterward to never do business with them again. If you value fair pricing, professional service, and integrity, avoid this dealership at all costs. I will never return and cannot recommend them to anyone. You should check their recent reviews to get an accurate idea of their services. Many former customers, including myself, have had awful experiences with everyone at this dealership. If you sort by negative reviews, you’ll notice a clear pattern of dissatisfaction over the past several years, especially this year. Loyal customers who have supported this dealership for decades are sharing similar frustrations. Instead of addressing problems, they always seem to come up with excuses.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Recently got my dream car here with the help of Bobby

Reviewed by Olamide from Elgin Il October 14, 2024

Recently got my dream car here with the help of Bobby Mengler. He went above and beyond making sure everything was perfect and answered all my questions in full details. I definitely recommend this place and most importantly I recommend Bobby. He is amazing!!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Olamide, thank you for your kind review; we are happy to pass along your comments to the team here at Jerry Biggers Chevrolet, INC.! We sincerely value your business and look forward to your next visit!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Service

Reviewed by Linda Czerkies from Pingree Grove, ILSeptember 08, 2023

Since moving out to the NW area we have been going to Bigger Chevrolet for service. We only had an issue one time and it was handled immediately by the owner. For me that says a lot so I?ll be a constant customer. When ready to upgrade my vehicle this is where I?ll go because if you have a good service department and the owner responds to any issues, no matter how small then it?s an honest dealership worthy of my patronage. Thank you.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Linda, thank you for taking the time to let us know how we did. We hope you have a great day! Roger Gutierrez, (866) 431-1555

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Biggers Chevrolet

At Biggers Chevrolet we strive to achieve one goal customer satisfaction. We do this by providing quality automobiles at affordable prices while making sure our customers are never left unsatisfied. At Biggers Chevrolet we have a great staff that will be able to assist you with all of your car buying needs whether it is locating the right vehicle obtaining financing or anything in-between. If you happen to be looking for a new or used Chevrolet vehicle stop by and we will do whatever we can to get you into the car you have always dreamed of driving. Stop in or call us today!

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