6305 Northwest Highway
Crystal Lake, IL 60014

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Sales: 779-800-3317

Used Cars: 779-800-3317

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Napleton Buick GMC

Overall Rating:

4.7 (out of 5)

90% recommend this dealer

415 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

It was a pleasant experience.

Reviewed by wgermataJanuary 22, 2026

It was a pleasant experience. Daniel Gulo was very helpful and informative making sure I understood much of the cars functions and answering my questions

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Thank you Steve for great service.

Reviewed by Aniek3745January 15, 2026

Thank you Steve for great service. I was given a replacement car while mine was being serviced. I didn't even have to ask for it.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We’re glad you enjoyed working with Steve at Napleton Buick GMC Crystal Lake! Thanks so much for sharing your feedback, we hope to see you again down the road.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

This dealer is very professional.

Reviewed by TimJanuary 13, 2026

This dealer is very professional. When I come in for service, they are ready for me when I get there and get the vehicle in quickly for service.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Hi Tim, we are thrilled to hear about your experience at Napleton Buick GMC Crystal Lake. Thank you for your review! We look forward to assisting you in the future.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Napleton Buick GMC

Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.

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