Quality Buick GMC Cadillac

I highly recommend this business. I was completely impressed with Angelo, and the service department. Very knowledgable, reliable and honest. Angelo took the time to answer all of my questions, and provided me with available options from repair to replacement.

I spoke with Tra Farrow recently at the Alton IL. Location. I was completely honest with him. He ask where I was thinking I wanted my payment to be monthly. I give him my response. I was buying a pre owned vehicle. I bought a Dodge Ram regular cab. He also was completely honest, respectful, of my request. He said he would see what he could do. After talking it was clear that we could complete the sale. I have always purchased my vehicles from private owners. This is the first time I used a dealership. I have this dealership and Tray a five star rating. While I realize it is difficult to get it give a business a five star rating. It was easy to give them the best possible rating. Everyone whom I came into contact with during my visit was outstanding. I was overwhelmed at how easy it was. This business could not have done anymore to change my opinion of dealerships. I know all things do not end this way. If you are in the area of Alton IL. Please give Tra and the staff an opportunity to serve you.

Made a service appt for a water pump replacement that was under warranty. Was informed that a loaner vehicle would be available since it was under warranty. When I arrived for the appt and told the service professional Russell Windmiller about the loaner car, he smarted off several times insisting that they did not do that. I told him that the person on the phone said otherwise and argued about it in a very unprofessional way. Once the info was pulled up it showed that since it was under warranty that a loaner vehicle was available. No apology whatsoever was given to me.