4550 N Valdosta Rd
Valdosta, GA 31602
Sales: 229-242-0087
Used Cars: 229-242-0087
Sales Department
| Sun | Closed |
| Mon | 8:30am – 7:00pm |
| Tue | 8:30am – 7:00pm |
| Wed | 8:30am – 7:00pm |
| Thu | 8:30am – 7:00pm |
| Fri | 8:30am – 7:00pm |
| Sat | 8:30am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | Closed |
See all dealerships near Valdosta, GA that carry Chevrolet, GMC, Buick
Overall Rating:
3.7 (out of 5)
86% recommend this dealer
59 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Dealership never responded to any of my emails inquiring
Dealership never responded to any of my emails inquiring about availability of a used vehicle that I intended to purchase within 1 week.
Dealer Response
Chico, In order for us to go back to our Customer Relationship Management software to confirm your comments, can you please provide the name of the lead so that we can investigate not only for you but for future customers? We would really appreciate it if you could tell us when you sent the lead and under what name. We were closed for a few days right after the hurricane so it may have fallen through the cracks but would like to be able to help you. Thank you. Jay Prince Prince Automotive
Maximum rating = 5
Their service dept.
Their service dept. tried to charge me twice the going rate for engine replacement. They gave me an estimate for $21,000. And all their competitors were $10,000. to $11,000.
Dealer Response
Mr. Watlington, I finally was able to research your complaint and thought I should respond to you. I would be more than welcome to discuss over the phone if that works for you but here is our side of the story. Your vehicle was brought to us for check engine light, traction control light, oil leak, black smoke coming from exhaust and coolant bottle being empty. Your vehicle was not driveable which caused us to have to push your vehicle into a stall for diagnosis. Upon doing so and placing on a lift, our certified technician found a hole in the side of your engine block. We could not have known that simply by looking at the truck in the parking lot. We determined that your vehicle needed an engine. We quoted you $20,657 for a remanufactured engine which included a significant core charge of $5000 that GM charges us for your core since yours had a hole in the block and couldn't use yours. So $5000 of our quote was for the core. We even suggested that you purchase a used core from a junkyard for $500 which could be returned to GM saving you $4500. Our quote of $15657 was for a remanufactured engine from GM, not a used one with no telling what miles that you ended up purchasing from Ray's Automotive. In addition, our reman engine would come with a 3 year/100,000 mile warranty which your used engine would not have. So in closing, I do believe that our 1 hour diagnosis is a fair charge for our services. I do agree that we should reimburse the shop fee which I will be glad to do. However, if you stop payment on your Amex, you will not be eligible for a refund. Please reach out to me at (229)242-3311 to discuss further. Thank you Jay Prince Prince Automotive of Valdosta
Maximum rating = 5
New Car Purchase
Larry Cooper, sales rep, was most helpful in providing assistance in selecting and purchasing my new Encore. Thank you!!
Dealer Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Prince Chevrolet Buick GMC of Valdosta Team
Maximum rating = 5
If we do not take care of our customers someone else will. Since this is our philosophy we place a strong emphasis on customer satisfaction and make sure that we exceed our customers' expectations in their sales and service experience. Prince is committed to exceeding customer expectations in all aspects of the buying process. We are in place to aid the consumer in the purchase of an automobile and we strive to do so in a professional courteous and concerned manner. We want the customers' experience with us to be relaxed convenient and enjoyable. Come and see why 98% of our customers say they will purchase from Prince Auto again.
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