A member of the Cars.com family
A member of the Cars.com family
3989 River Pl Dr
Macon, GA 31210
Sales: 478-309-2528
Used Cars: 478-309-2528
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 7:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Macon, GA that carry Chevrolet, GMC, Cadillac, Buick
Overall Rating:
3.5 (out of 5)
79% recommend this dealer
68 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
AWFUL SERVICE DEPARTMENT
THE SERVICE DEPARTMENT AT THIS DEALERSHIP IS AWFUL. I purchased a brand new car from them a year ago. Since then I have dealt with their service department twice. This second occasion is due to engine problems. While the work is covered with the car’s warrenty I have been ignored and left in the blank about all work done on my car. They have had my car for a week now. Yesterday (oringal date of completion) I find out that there is another problem that occurred during a test drive and will need further work. My fustration is due to the lack of communication anyone there is willing to have with me regarding my car as well as not having a loaner option given the week plus service time. The fact that someone told me “they did not know when it would be finished and that I should call back this Wednesday to see if they have an update” is absurd. I will NEVER use this dealership service department again and I PROMISE to let anyone know how unsatisfied I am with Hutchinson Cadillac GMC. Never buy a car from this dealership.
Dealer Response
Good afternoon! This is certainly not the customer experience we strive for. I would like an opportunity to discuss this issue with you direct. Please call me, Steve Winters, at (478) 538-9382 so we can chat and find a solution for your issue. I look forward to speaking with you soon!
Maximum rating = 5
Recommend Hutchinson Sales Person Not So
I would recommend this dealership but not my particular salesman. I felt compelled to write this review because of my experience. Jon, who was my salesman seem to have been done with me as soon as he made the sale of two vehicles to me and dismissed me to sign the documents. I returned and spoke with him concerning a problem with one of my vehicles and he seemed hostile toward me and even reluctant to assist me or to direct me to someone who might be able to assist me. There was one other person who was not so courteous but who finally did assist me by referring me to someone who could assist me with my problem. Finally, I was referred to the sales manager (Ryan) and the service manager (Drew) who were quite courteous, and demonstrated empathy toward me in trying to satisfactorily resolve my problem with the vehicle. My experience with Hutchinson would not have been a satisfactory one if it had not been for Ryan and Drew. I would have judged the dealership based on my experience with one of its salesmen, Jon.
Maximum rating = 5
Hutchinson GMC
An excellent dealership with great sales and service staff. Always a pleasure to do business with them! Would recommend to all!
Maximum rating = 5
For years Hutchinson Buick GMC Cadillac has been providing Warner Robins Forsyth Macon and all of middle Georgia with the best new and used Buick and GMC vehicles. Our commitment to the community and to our customers has made Hutchinson Buick GMC Cadillac your preferred automotive dealer! Quality selection and a 100% commitment to your satisfaction after the sale all come standard when you buy from Hutchinson Buick GMC Cadillac.
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