Hutchinson Buick GMC Cadillac in Macon including address, phone, dealer reviews, directions, a map, inventory and more

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3989 River Pl Dr
Macon, GA 31210

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Sales: 478-309-2528

Used Cars: 478-309-2528

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Hutchinson Buick GMC Cadillac

Overall Rating:

3.5 (out of 5)

79% recommend this dealer

68 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

AWFUL SERVICE DEPARTMENT

Reviewed by Libby Peterson from Macon GASeptember 27, 2022

THE SERVICE DEPARTMENT AT THIS DEALERSHIP IS AWFUL. I purchased a brand new car from them a year ago. Since then I have dealt with their service department twice. This second occasion is due to engine problems. While the work is covered with the car’s warrenty I have been ignored and left in the blank about all work done on my car. They have had my car for a week now. Yesterday (oringal date of completion) I find out that there is another problem that occurred during a test drive and will need further work. My fustration is due to the lack of communication anyone there is willing to have with me regarding my car as well as not having a loaner option given the week plus service time. The fact that someone told me “they did not know when it would be finished and that I should call back this Wednesday to see if they have an update” is absurd. I will NEVER use this dealership service department again and I PROMISE to let anyone know how unsatisfied I am with Hutchinson Cadillac GMC. Never buy a car from this dealership.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Good afternoon! This is certainly not the customer experience we strive for. I would like an opportunity to discuss this issue with you direct. Please call me, Steve Winters, at (478) 538-9382 so we can chat and find a solution for your issue. I look forward to speaking with you soon!

Overall Facilities 1

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

4.0 (out of 5)

Recommend Hutchinson Sales Person Not So

Reviewed by Nephish1951 from Fort Valley, GASeptember 12, 2022

I would recommend this dealership but not my particular salesman. I felt compelled to write this review because of my experience. Jon, who was my salesman seem to have been done with me as soon as he made the sale of two vehicles to me and dismissed me to sign the documents. I returned and spoke with him concerning a problem with one of my vehicles and he seemed hostile toward me and even reluctant to assist me or to direct me to someone who might be able to assist me. There was one other person who was not so courteous but who finally did assist me by referring me to someone who could assist me with my problem. Finally, I was referred to the sales manager (Ryan) and the service manager (Drew) who were quite courteous, and demonstrated empathy toward me in trying to satisfactorily resolve my problem with the vehicle. My experience with Hutchinson would not have been a satisfactory one if it had not been for Ryan and Drew. I would have judged the dealership based on my experience with one of its salesmen, Jon.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 3

Customer Service 4

Buying Process 3

Quality of Repair 4

Maximum rating = 5

5.0 (out of 5)

Hutchinson GMC

Reviewed by Matt from Macon, GAJuly 27, 2022

An excellent dealership with great sales and service staff. Always a pleasure to do business with them! Would recommend to all!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Hutchinson Buick GMC Cadillac

For years Hutchinson Buick GMC Cadillac has been providing Warner Robins Forsyth Macon and all of middle Georgia with the best new and used Buick and GMC vehicles. Our commitment to the community and to our customers has made Hutchinson Buick GMC Cadillac your preferred automotive dealer! Quality selection and a 100% commitment to your satisfaction after the sale all come standard when you buy from Hutchinson Buick GMC Cadillac.

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