Carl Black Chevrolet Buick GMC

They don’t know what they have in stock. In Hiram and Kennesaw locations they have failed to contact me when something comes in, and what they have online is not in their inventory.

I had a really great experience during my last visit there. I always come to see Jason Ellis in the Service Department. He's absolutely one of the BEST service advisors there! Always professional, always knowledgeable, always goes the extra mile to ensure customer satisfaction! During my last visit, I had to get my car serviced due to the crankshaft position and harness malfunctioning. Jason explained everything thoroughly on what to expect and how long it would take to get resolved. He kept me updated every step of the way. In the end, I walked away feeling very satisfied with the service I received. Jason is the BEST!

I bought my car 4 years ago from Carl Black Buick, I always go there for service. I received a coupon flyer and went in to have my oil changed and also was wanting windshield wipers replaced. I had an appointment, I pulled in and was greeted by Michael Crabtree as soon as I stepped out of my car. He said you must be Lisa. We discussed my coupon and he advised me I could only use one per visit. While he was inspecting my car for the check in process I remembered that I was told from my extended warranty I had with Omega that I had 2 free oil changes in the first year. Michael called them to see if it was covered and unfortunately it had just expired. So I used the oil change coupon and will go back for the wiper blades. Michael had never heard of the company so he offered to check reviews for me to make sure it was a replicable company. He even took me over to discuss the extended warranty that Carl Black offers. I greatly appreciate him taking so much time to try and help me out. He went above and beyond what I was expecting when I came in! Thank you Michael Crabtree you are awesome!!