Kyle Durrence Chevrolet GMC

This dealership is not honest. I bought a used car that still had a factory warranty, however when I tried to use the warranty I was told it was not valid.

They failed to tell me the truck I was buying had recalls. Then went as far as to LIE when I called them and say they didn't know it had any active recalls and the service department said had they of known they would have had them fixed before selling the truck. The recalls were over a year old. I bought the truck 2 months ago and the truck has been in the shop for a month now and it will be another week or two before it is fully fixed. I have been without any transportation after buying a $50,000.00+ truck from what I thought was a reputable dealer. If it wasn't for this dealership being lazy, unprofessional and straight horrible, I wouldn't be having this issue. They could have easily of set up to have the recalls completed on the truck BEFORE selling it, or at least offered me a rental/loaner while it is being repaired, but no I was literally told "SORRY ABOUT YOUR LUCK." DO NOT BUY HERE YALL GO SOMEWHERE ELSE, TRUST ME!

I want to give a BIG SHOUT out to Kevin and Steve in Service. They went way far and beyond in service for us. Our 2022 Equinox broke down and we needed it to go on a trip 3 days later. He took our car in... worked us in... diagnosed the problem and ordered the part. When the part came in the next day it was not the right part, so he sent a driver to pick up the correct part so we could have our vehicle. The technician Steve, worked on our vehicle first thing that morning and got our car fixed so we could make our trip. It is not often anymore that you have such GREAT CUSTOMER SERVICE and EXPERIENCE as we got from this dealership and their willingness to help us in a tight situation. Thank you so much Kevin and Steve for going out of your way to help us in every way that you could. We truly appreciate everything that you did for us. You made it the best of a hard situation, and took care of us.