3710 Washington Rd
Augusta, GA 30907
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:00am – 12:00pm |
Overall Rating:
4.1 (out of 5)
86% recommend this dealer
69 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Great Dealership
I purchased a 2022 Buick Envision Avenier from Master Buick and have been completely satisfied with the purchase and the maintenance I have had performed. I highly recommend this dealership to anyone wanting to buy or to have service completed.
Dealer Response
We cannot thank you enough for your wonderful review of Master Buick GMC Augusta and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400
Maximum rating = 5
Terrible Service in the Service Department
I had an appointment scheduled on May 3, 2023 for May 10, 2023 to have my Sirius Radio checked again because it would momentarily cut out and come back on again periodically after having the system being given a system download upgrade, Also getting the Alexa built in app added to my vehicle since I have the subscription I am paying for through OnStar and to have an accessory rear light bar put on my truck. I dropped it at 7:30 am for the 8:10 appointment. I was told that it could take all day to do what had to be done and I would get a phone call to come back and pick it up. I did not receive a phone call by 5:30pm so I called. I was told the truck was not even brought in to be serviced and that I would have to call the next day. I called the next day and found out that my truck would not even be serviced for maybe two more days. I found that totally unacceptable that you make an appointment for that day and your vehicle is not even serviced. So I went and picked up my truck and made another appointment for a week later hoping that they will service it that day and I get to pick it up. I will not after this service ever again use this dealerships service on my truck ever again. What is the sense of making an appointment on a day and it not even be serviced for maybe 2 additional days. Totally unacceptable.
Dealer Response
This is not the type of experience we seek to provide, Jack. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400
Maximum rating = 5
Great new car buying experience and maintenance.
Sue help us with the buying process. It was seamless. Service department has been fantastic as well. Highly recommend.
Dealer Response
Thank you for your business and this review. I am happy to hear Sue was able to serve you and demonstrate how we do business here. If there is anything I can assist you with in the future, please let me know. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400
Maximum rating = 5
Here at Master Buick GMC we're proud to be a multi-generation family business that puts customer service first. We've been serving our community for over 80 years and we've passed our commitment to customer satisfaction from each generation to the next. In fact we've won Columbia County's Best of Award five years in a row! Give our Express Car Buying a try. Express Car Buying is an all online buying experience that is sure to keep the car buying process simple!
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