Master Buick GMC in Augusta including address, phone, dealer reviews, directions, a map, inventory and more

3710 Washington Rd
Augusta, GA 30907

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 12:00pm

Reviews of Master Buick GMC

Overall Rating:

4.1 (out of 5)

86% recommend this dealer

69 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great Dealership

Reviewed by Beverly Hill from Harlem, GAJuly 10, 2023

I purchased a 2022 Buick Envision Avenier from Master Buick and have been completely satisfied with the purchase and the maintenance I have had performed. I highly recommend this dealership to anyone wanting to buy or to have service completed.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

We cannot thank you enough for your wonderful review of Master Buick GMC Augusta and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Terrible Service in the Service Department

Reviewed by Jack William Rackliff from Evans, GeorgiaMay 13, 2023

I had an appointment scheduled on May 3, 2023 for May 10, 2023 to have my Sirius Radio checked again because it would momentarily cut out and come back on again periodically after having the system being given a system download upgrade, Also getting the Alexa built in app added to my vehicle since I have the subscription I am paying for through OnStar and to have an accessory rear light bar put on my truck. I dropped it at 7:30 am for the 8:10 appointment. I was told that it could take all day to do what had to be done and I would get a phone call to come back and pick it up. I did not receive a phone call by 5:30pm so I called. I was told the truck was not even brought in to be serviced and that I would have to call the next day. I called the next day and found out that my truck would not even be serviced for maybe two more days. I found that totally unacceptable that you make an appointment for that day and your vehicle is not even serviced. So I went and picked up my truck and made another appointment for a week later hoping that they will service it that day and I get to pick it up. I will not after this service ever again use this dealerships service on my truck ever again. What is the sense of making an appointment on a day and it not even be serviced for maybe 2 additional days. Totally unacceptable.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

This is not the type of experience we seek to provide, Jack. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great new car buying experience and maintenance.

Reviewed by Faith Martino from Augusta, GaApril 20, 2023

Sue help us with the buying process. It was seamless. Service department has been fantastic as well. Highly recommend.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you for your business and this review. I am happy to hear Sue was able to serve you and demonstrate how we do business here. If there is anything I can assist you with in the future, please let me know. Sincerely, Will Schafer | Owner | wschafer@masterautomotive.com| 706-855-9400

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Master Buick GMC

Here at Master Buick GMC we're proud to be a multi-generation family business that puts customer service first. We've been serving our community for over 80 years and we've passed our commitment to customer satisfaction from each generation to the next. In fact we've won Columbia County's Best of Award five years in a row! Give our Express Car Buying a try. Express Car Buying is an all online buying experience that is sure to keep the car buying process simple!

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