2701 Ledo Rd
Albany, GA 31701
Sales Department
| Sun | Closed |
| Mon | 8:30am – 7:00pm |
| Tue | 8:30am – 7:00pm |
| Wed | 8:30am – 7:00pm |
| Thu | 8:30am – 7:00pm |
| Fri | 8:30am – 7:00pm |
| Sat | 8:30am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | Closed |
See all dealerships near Albany, GA that carry GMC, Cadillac
Overall Rating:
2.4 (out of 5)
59% recommend this dealer
49 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
It took 2.
It took 2.5 weeks to get a service appointment, the truck took 7 weeks to repair a torque converter and starter that locked up when they went to test drive it. A loaner vehicle was not offered. Communication was poor, GM notified me that the dealership was unresponsive to emails and would reach out to me for updates (I called weekly for status updates). I was very disappointed that a torque converter would go out at 41K miles, 5.5 years old and not covered under warranty. I worked with GM directly and they ended up providing some assistance given the scenario.
Dealer Response
Thank you for sharing your experience with us, Christopher. We understand your frustration regarding the lengthy service appointment and the repairs to your truck. We appreciate your feedback on communication; it’s important to us that our customers feel informed throughout their service experience. We're glad to hear that GM was able to assist you in the end. If there’s anything further we can do to enhance your experience at Prince Chevrolet Buick GMC Of Albany, please feel free to reach out to me directly. Your satisfaction is important to us, and we hope to provide a better experience in the future. Kenny Apaka – General Manager – kapaka@princeauto.com
Maximum rating = 5
The worst customer service ever.
The worst customer service ever. I spoke with one salesmans about a vehicle prior to it arriving and she quoted me $1500 to look at the vehicle first dibs. However, my friend of another race spoke about the same vehicle and she was quoted $1000 cheaper than myself. Make it make sense.
Dealer Response
We acknowledge your review and are currently looking into the events you’ve detailed.
Maximum rating = 5
Highly Motivated & Professional Team!!!
***PRINCE CHEVROLET, ALBANY, GA, SERVICE TEAM!! Aubrey the GM, is a very honest and patient leader. Aubrey was very thorough when we had questions. He was able to explain our questions in our terms. Nick, theMechanic is top notch. If Nick didn't have the answers, he would consult thr GM Engineers. Maye is amazing at Customer Service and she took me home 1 time, very sweet. Grant is also an amazing CSR, easy to talk to, listens to your concerns. Craig drove me back home several times, sweetest man ever. This team right here, 5 stars!! They all have been very attentive to my family while our 2023 Chrvy Silverado has been in their care. Highly recommend them.
Dealer Response
Maribel, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at Prince Chevrolet Buick GMC Of Albany provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Buddy Carver – General Manager – (229) 432-6271
Maximum rating = 5
Prince Chevrolet Buick GMC Cadillac Of Albany has a wide selection of new used and GM Certified Chevrolet cars trucks vans and SUVs.
Experience the superior service at Prince Automotive Group in Albany and see how we do things differently here! Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our professional sales team is committed to a no-pressure high integrity approach to your ownership experience. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you. Our online inventory of new and pre-owned vehicles is updated daily.
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