2701 Ledo Rd
Albany, GA 31701
Sales Department
| Sun | Closed |
| Mon | 8:30am – 7:00pm |
| Tue | 8:30am – 7:00pm |
| Wed | 8:30am – 7:00pm |
| Thu | 8:30am – 7:00pm |
| Fri | 8:30am – 7:00pm |
| Sat | 8:30am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | Closed |
See all dealerships near Albany, GA that carry Chevrolet, GMC, Buick
Overall Rating:
2.7 (out of 5)
59% recommend this dealer
51 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Had an appointment for 3 weeks for oil change.
Had an appointment for 3 weeks for oil change.It states on your service door that the service center was open until 2 pm .We arrived at 1.30 pm to pick up my truck ,the service center was closed completely locked down and closed.We had to g0 into the show room and get someone to help me get my truck,finally they called Gene to come back to work to get my keys to my truck and pay my bill.Saying if you not going to stay open the posted hours,you need to change the times on your door,or at least inform the customer of times.We recently had our 23 Yukon in for service with the same Gene,we had problems with that visit which we waited amonth for the appointment,which it left there not completely repaired.The front in of this dealership is great,however your service department absolutely stinks !!!
Dealer Response
Thank you for sharing your experience with us, Michael. I understand your frustration regarding the service hours and the issues you encountered with your Yukon. Your feedback is valuable, and we are committed to improving our services at Prince Chevrolet Buick GMC Of Albany. Please feel free to contact me directly so I can address your concerns and ensure a better experience in the future. I appreciate your input and your satisfaction is important to us. Kenny Apaka – General Manager – kapaka@princeauto.com
Maximum rating = 5
Hayes was excellent!
Hayes was excellent! I could not have asked for a better salesperson. Smooth and easy experience start to finish!! I would recommend Hayes to anyone looking to purchase a vehicle.
Dealer Response
Thank you for your wonderful review! We’re thrilled to hear about your smooth and easy experience at Prince Chevrolet Buick GMC Of Albany with Hayes. Your recommendation means a lot to us, and we look forward to helping you again in the future. Enjoy your new vehicle! Kenny Apaka – General Manager – kapaka@princeauto.com
Maximum rating = 5
It took 2.
It took 2.5 weeks to get a service appointment, the truck took 7 weeks to repair a torque converter and starter that locked up when they went to test drive it. A loaner vehicle was not offered. Communication was poor, GM notified me that the dealership was unresponsive to emails and would reach out to me for updates (I called weekly for status updates). I was very disappointed that a torque converter would go out at 41K miles, 5.5 years old and not covered under warranty. I worked with GM directly and they ended up providing some assistance given the scenario.
Dealer Response
Thank you for sharing your experience with us, Christopher. We understand your frustration regarding the lengthy service appointment and the repairs to your truck. We appreciate your feedback on communication; it’s important to us that our customers feel informed throughout their service experience. We're glad to hear that GM was able to assist you in the end. If there’s anything further we can do to enhance your experience at Prince Chevrolet Buick GMC Of Albany, please feel free to reach out to me directly. Your satisfaction is important to us, and we hope to provide a better experience in the future. Kenny Apaka – General Manager – kapaka@princeauto.com
Maximum rating = 5
Prince Chevrolet Buick GMC Cadillac Of Albany has a wide selection of new used and GM Certified Chevrolet cars trucks vans and SUVs.
Experience the superior service at Prince Automotive Group in Albany and see how we do things differently here! Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our professional sales team is committed to a no-pressure high integrity approach to your ownership experience. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you. Our online inventory of new and pre-owned vehicles is updated daily.
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