Wallace Chevrolet

Don is the most accomplished service representative I have ever had the pleasure to work with. I have purchased two new Corvettes from Wallace Chevrolet and the minor service needs that I have had Don Hamilton took care of them perfectly. Don was a pleasure to work with. Thanks, Dr. Al Gardner Stuart, Florida

I went to Wallace with an apparent serious engine problem in my Silverado, lifters? Valves? didn?t know what, So, where to start: 1- I was told they would either replace worn parts or install a new engine, I opted for the new engine for over $13,200- turns out a NEW engine meant an old block with (supposedly) all new parts, (who can check that) 2- As it was getting near completion, I kept calling my service advisor (Don) and leaving messages with nary a call-back- including on the promised day of completion- I finally got it the following day. 3- I expected (hoped) they would clean the exposed engine parts, since they had to remove them all anyway- It was returned just as dirty and filthy as when I brought it in. 4- When I picked it up, after spending $13,200 I expected AT LEAST 30 seconds of his time, telling me what they did, how it went, SOMETHING! ANYTHING! Basically what I got was: go to the cashier, pay up and go away. 5- In researching google, I learned that I had to break-in a rebuilt engine just as if it came from the factory, PLUS an oil change at 500 miles and at 1,000 miles. And I shouldn?t pull any weight until 1,000 mile break-in or I could ruin the engine. I was told NONE of this. (Give us your money and disappear, is what I felt they were saying) What a way to do business

So where do start? About 2 weeks ago, I’ve received my 2022 C8 CPO with at that time 7,200 miles on it and back from a 1 week repair due to alleged oil pan leak, soon to be determined was a transmission leak from gaskets. Also was quoted almost $800 for a 7,500 mile DCT Filter that’s required by GM. Which of course I questioned as I’ve learned that the first service GM would pay for, without any proving statement for 5 days and only when I went above the staffs heads to get my own answers from management of this dealership I was able to get answers. As it only covers within the first 12 months from the date with was purchased. Which I was completely understanding about. Only when I decided to call a highly qualified and experienced company to make an appointment for the DCT filter, that we discovered a massive transmission leak AGAIN or even never been fixed or even overlooked. Whatever the case was, I was highly disappointed, aggravated and frustrated with this matter. I left the 3rd party show as they refused to work on it due to safety protocol and also guidelines. I went directly to the dealership where I bought it and had to serviced the first time. Upon arriving, i quickly ask for a manager to address this issues and was met with a one service manager David Barnes. As I introduced myself and shared the information, also how this matter occurred. He was very quick to dismiss and also played down the situation or any of my concerns, all the way though giving me a attitude to proceeded to tell me to make an appointment as other vehicles are ahead of yours, as if the job was done the first the right way I wouldn’t be asking you for help. As I ask for the higher supervisor of his attitude became greater only when my tone of voice changed he proceeded to call his service director a Michael Rivera. Having a very professional discussion with Michael, I’ve realized we may have hope into resolving this matter. As of right now the only reason why I would continue doing business with this dealership lays on hands of Nick Musarra, Michael Rivera & Asthon. I hope for a quick turnaround as this vehicle has been in the hands of the dealership as much as it was parked in my garage as I only put in 2,000 miles from purchasing this vehicle about a month ago. Hopeful they can get this right with their one and only head corvette technician that also cleared the vehicle from its 1 week repair he did.