8701 S. Orange Blossom Trail
Orlando, FL 32809
Sales: 888-910-3974
Used Cars: 888-904-6753
Sales Department
| Sun | 11:00am – 6:00pm |
| Mon | 8:30am – 9:00pm |
| Tue | 8:30am – 9:00pm |
| Wed | 8:30am – 9:00pm |
| Thu | 8:30am – 9:00pm |
| Fri | 8:30am – 9:00pm |
| Sat | 8:30am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 4:00pm |
Overall Rating:
4.6 (out of 5)
88% recommend this dealer
441 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
The 2025 AT4X AEV we purchased has significant swirl
The 2025 AT4X AEV we purchased has significant swirl marks in the clear coat from the dealership. After we had signed all paperwork, my husband drove the truck around to the front entrance to pick me up to leave and a couple came up to me admiring it and then asked if the truck had been taken through a car wash. I asked Marks daughter that works there and she said no. It looks like someone took a rag full of dirt and washed it. I had previously not noticed it because the truck was parked in the back under the awning in the shade for us to look over. It’s not noticeable unless the sun is shining on it and then it is awful. I spoke with Mark at length about it on my way home and he said he would discuss it with the boss and send me his number. That has not happened. I explained this to someone who called for a follow up and still have heard nothing. I’ve read online this can be corrected and Fountain Auto Mall should make this right. The quote i have been given to correct this is around $1500. I just spent a significant amount of money on this vehicle and it should not have swirl marks of this significance in the clear coat. I would have rather them have not washed the vehicle than for this to happen but I was not given that option. I was so excited to find this truck and for it to be available for purchase. However this issue has taken the joy out of this purchase. Given the lack of response to this issue I would not purchase from them again nor would I recommend them to a friend. This is totally unacceptable customer service. Also the people that detail cars there should not be working there because they do not care about the merchandise. There is no way this would have happened had the truck been washed properly. We drove over 6 hours to make this purchase and sadly this was probably done to this vehicle while we were on the property. It took the forever to bring the truck up for us because they were washing it.
Maximum rating = 5
Hanna and Mark worked really hard to make this a smooth
Hanna and Mark worked really hard to make this a smooth transaction. It was great and I am glad I was able to deal. A+ Jonathan
Dealer Response
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fountain Buick GMC.
Maximum rating = 5
Trent was very professional and patience with me and help
Trent was very professional and patience with me and help me with all my doubts
Dealer Response
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Maximum rating = 5
The team at Fountain Buick GMC would like to welcome you to our dealership in Orlando, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Buick, GMC vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Orlando, you can always count on the professional technicians in our Buick, GMC service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Orlando count on the high-quality vehicles and services found at Fountain Buick GMC, and we look forward to living up to our reputation every day.
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