Carl Black of Orlando Chevrolet, Buick, GMC

I have a 2023 Silverado Truck RST model with 21,000 miles on it. Please note: I'm very happy with the truck but very disappointed with the Customer Service and business attitude of Carl Black Service Dept. I had to use my GMC Roadside Service to tow my truck into Carl Black on Dec. 19th a Thursday morning because I wasn't sure if I had a true overheating issue with my transmission fluid or maybe it was me who accidentally set the dummy light on the steering wheel. Either way I brought it in for a complete diagnostic check and they did do a complete reboot of the trucks electrical system. First of all I was calling almost everyday to check on the status of my truck through the 6 total days they had my truck. Second of all, they didn't even look at my truck for the first time until Saturday which was three days after they initially received it. They said to me, "Mr Stork we are a very high volume truck dealer seeing about 100 trucks a month and we just don't have the time. we have nothing under a (4) day turnaround minimum?? I had even asked for a loner car and they said I would have to be put on a waiting list?? a waiting list?? R U kidding?? "As far as renting a car I was never given a clear statement or proper dealer protocol on reimbursement as they told me it depends!" When they finally told me to pick it up on Christmas Eve day at 1:30PM of the 24th because they were closing for Christmas; they were rushing me to pick it up and scoot me out as they were shutting their doors at 2:00PM. They handed me one sheet of paper showing $0 cost for services rendered because of my warranty, but did not have any explanation of anything and what they did for (6) total days? Absolutely crazy!! When I got to my truck the only thing they fixed was my turn signal coordination software which had to be updated; but my temperature reading on my transmission fluid was still showing on in my truck with no verbal or written explanation as to why? This is totally unacceptable! To me all you care about is 100% sales only!! Please let me note : Tony was somewhat helpful but I could tell he needs extra help at Carl Black like really bad. The Service side is where you earn your true customer Service Badge from a dealer standpoint. My opinion don't waste your time or money with Carl Black Service Dept. Go directly to Autonation Chevrolet on Lee Vista and State Road 436 in Orlando.

Leo Willis Help me with my new truck and he was fantastic. Answered any questions I needed answered. Very nice recommend see Leo if you want a new truck

Leo was awesome. He explained everything in detail about my new car. Things have definitely changed since I bought my last car in 2015. Leo was very patient and walked me through all the new features. I love my new car.