21500 U.S. 27
Lake Wales, FL 33859

Get Directions

Sales: 855-852-9411

Used Cars: 855-855-3143

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Huston Cadillac GMC

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

1631 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Superb, quick, efficient and kind service from start to

Reviewed by RaealibenDecember 05, 2025

Superb, quick, efficient and kind service from start to finish!! So in love with our new Denali!! Brought right to our door in Tampa Bay!!! Definitely lifelong client! Highly recommend!!

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I purchased a used vehicle from this dealership and

Reviewed by alexadodge715December 03, 2025

I purchased a used vehicle from this dealership and discovered multiple pre-existing issues immediately after delivery, including a cracked windshield and a front-end noise. I notified the salesperson within hours of leaving the lot and provided clear documentation. I received no acknowledgement or response for more than 48 hours. The lack of disclosure about safety-related defects, combined with the complete absence of post-sale communication, reflects systemic process failures. A dealership should, at minimum, acknowledge a customer reporting delivery-day issues. That did not happen here. I resolved the issues independently, but the dealership’s silence raised legitimate concerns about transparency, internal accountability, and basic customer support standards. This experience indicates a need for significant improvement in post-sale responsiveness and operational oversight. Deceptive.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for taking the time to outline your experience, Alexa. Your comments regarding undisclosed vehicle issues and the delay in post-sale communication have been noted and will be reviewed with our management team to evaluate where our processes did not meet expectations. Clear acknowledgment and timely follow-up are essential parts of our customer support standards, and feedback like yours helps identify areas that require closer attention. If you would like to discuss the details of your purchase or the documentation you provided, our management team is available to review everything with you directly. -The Huston GMC Team

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Mark was great with helping and being patient to get

Reviewed by sanchez.hugo777December 03, 2025

Mark was great with helping and being patient to get exactly what I was looking for and staying in my budget.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for sharing your experience, Hugo! It’s great to hear that Mark was able to help you find exactly what you were looking for while staying within your budget. We appreciate your feedback and are glad you had a positive visit with us. -The Huston GMC Team

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Huston Cadillac GMC

HUSTON CADILLAC GMC OF LAKE WALES FLORIDA

Welcome to Huston Cadillac GMC a Lake Wales Florida family-owned and operated car dealership. We have been serving Lake Wales Winter Haven and Lakeland Cadillac and GMC drivers for over 25 years with new and used cars SUVs and trucks. Allow our professional and knowledgeable sales consultants to supply you with exceptional customer service. Huston Cadillac GMC is located at 19510 US Highway 27 in Lake Wales across from Lake Weaver and just minutes from downtown Lakeland or Winter Haven.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top