Key Buick GMC

"BUYER OR SELLER BEWARE" - Key Hyundai of Jacksonville is noted for it's "bait and switch" tactics. They will advertise a specific car at a great price and then, when you show up "it's not available", even after you have called to confirm before going in. Similarly, I got a quote from them on my used Hyundai and when I went back to accept all of a sudden "I'm told there has been a shift" in the market and now it's for about half the original quote.

The staff of Key Hyundai continually demonstrated a very high level of professionalism. I felt comfortable from the minute I started working with my salesman. He understood my needs and never tried to “oversell”. This dealership is high on promise and high on delivery.

TERRIBLE CUSTOMER SERVICE! DO NOT WASTE YOUR TIME TAKING YOUR CAR FOR SERVIVCE THERE!!! This morning I took my Elantra in for a service that was Elantras 2017 and 2018 are known for - Coils and Spark Plugs - to go bad. I had previously taken my car there for the same repair. However, this time my car odometer reads 100 miles over the warranty and right of the bat,, Kyle, the service person, told me a Diagonostick Fee would be charged!!! How come a diagnostic fee can be charged and even a repair for a known issue and just a 100 miles over the warranty. The issue happened once before and I was traveling when the issue happened, what am I supposed to do? Interrupt my trip and leave my car, whatever am I? Asked to talk to a manager and for sure, not available and would take 2 hours to be able to talk to her / him. I'm sure if I would be buying the car they would show up right the way! If I could give half star, I would. DO NOT TAKE OR BUY YOUR CAR FROM THERE!