329 Miracle Strip Pkwy SW
Fort Walton Beach, FL 32548

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Sales: 850-659-6212

Used Cars: 850-659-9133

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Step One GMC Cadillac Fort Walton Beach

Overall Rating:

4.1 (out of 5)

85% recommend this dealer

207 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Can't recommend more highly.

Reviewed by ChiTownCarGuyDecember 27, 2024

Can't recommend more highly. In town from Chicago and had what sounded like a chirping belt. Needed to get car fixed asap due to concern about 14 hour drive home. Montana, DP (service advisors) and Aaron (shop foreman) bent over backwards to source a new belt and get me on my way. Wish I could transplant these guys in Chicago! Thank you Step One CDJRF!

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thanks for the great review. Please let us know if you need anything else in the future!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

The sale went quickly and smoothly after test drive.

Reviewed by MissmeganmerrellDecember 11, 2024

The sale went quickly and smoothly after test drive. Only three days later a loud knocking. Little to no response until pressed from sales informing me too bad you’re on your own. Really bummed I just bought this and now have to deal with repairs. Doesn’t seem like right thing to do.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Hello Ms. Merrell, At time of sale, a vehicle that is Sold As Is means there is no warranty active. An extended warranty is offered and will become active 30 days from the date of the sale. We do an inspection on all vehicles before offered for sale. Internal engine issues are difficult to determine if the issue is not active at the time of inspection.

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Thanking Joshua, Michelle, and Chase.

Reviewed by RBWOctober 01, 2024

Thanking Joshua, Michelle, and Chase. You all are a credit to Step One . The courteous treatment you afforded me was exceptional. Very pleased with this service department.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thanks for the great review. Please let us know if you need anything else in the future!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Step One GMC Cadillac Fort Walton Beach

GMC Cadillac Fort Walton Beach has been the Gulf Coast's dealership of choice since 1974 with an impressive selection of new and used cars trucks and crossover SUVs. Our huge selection includes new Buick and GMC vehicles along with all makes & models of pre-owned cars trucks and SUVs. We are your Buick GMC dealer in Fort Walton Beach Florida.

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