Dimmitt Chevrolet

Completely appalling service not delivered after multiple visits and prefaced phone calls. The service manager Edwin Rodriguez has a super sideways attitude and remarks, and doesn’t allow you to sentences of discussion before sighting “there are plenty of other service centers. You can go to, we won’t be providing your service here“. This is after a phone call into Shannon explaining repeat visits, wasted, with knowledge of the problem to be cured [one wheel replacement, three wheel reconditioning]. You can tell Edwin is on a high horse and likes to speak matter-of-factly, as he is interested in addressing his issues before asking about problems to be solved. After making his remark and not agreeing to have further discussion, I was tasked with requesting official contact information from various officials across the service center, after he and other officials went into hiding. Very perplexing behavior and attitudes coming from a multi million dollar dealership. Previously had to agree to prepaid service just to have the wheel evaluated for a slow leak They would not otherwise identify. Definitely worth a story being shared. I have communicated to upper management officials and am awaiting a response back.

They were fast, courteous and the Service Manager Andrew communicated with me the entire way

Purchase experience was good but have misgiving about recommending dealership due to service. Purchased new car less than two months ago and now experiencing issue with back-up assist alerts. Called service department about this, and explained we are moving next week and would like to have this issue checked. We were told they could not guarantee they could look at car and resolve issue within next four days. Hopefully we will get better service at dealership at new location.