Dimmitt Chevrolet

I made my first appointment with the Dimmit Chevrolet Service department 3 weeks before the scheduled appointment date of 12/7/2022. I needed the engine heater recall completed, I had a loose engine shield that needed new retaining clips and my transmission from time to time would jam into 1st gear when coming to a stop. On my first visit 12/7/2022 all that was completed was the engine heater recall, I was told they didn’t have time to inspect engine shield issue or the transmission. I was disappointed that I had set the appointment up 3 weeks in advance with the 3 known issues and only one item was completed. I was asked to bring the vehicle back 2 weeks later. I dropped my vehicle off for my second visit on 12/20. They retained the vehicle for three days and I had to repeatedly ask for updates on the repairs. At the end of the 3rd day, they stated the needed to order the retaining clips for the engine shield, not sure why this was not done before my appointment and the transmission tech only had 15 mins the last day to look at the transmission, in which I was told he did have the issue reoccur and he was sending the diagnostics to a GM engineer. To this day I have never heard about the results from the GM engineer. I was asked again to schedule another appointment at the beginning of the year. I attempted several times to contact my service agent after the first of the year to schedule another appointment we finally scheduled one for 2/13/2023 in which I was told that the vehicle would need to remain with the service depot for at least 4 days. Nowhere along the way was I ever offered a courtesy car for my vehicle. It is my only mode of transportation. At this point I gave up having Dimmit Chevrolet fix my transmission issue and ask them only to resolve the engine shield issue. I dropped my car off the night before the appointment and waited for a call on the 13th . Again, I had to reach out a 4:00 and again at 5:00pm to obtain a status. At that point they came back and stated the retaining clips in the wheel well were okay and wanted more information on where the noise was coming from. They requested I leave the vehicle with them for another day. At this point I gave up on getting my vehicle serviced. Dimmit Chevrolet has lost a customer of this very poor customer experience. It’s shame since I bought the vehicle built to my specifications from Dimmit and had an outstanding experience four years ago. I will not be bringing my vehicle back to Dimmit for service nor will I use the dealership for my next vehicle purchase.

I want to thank Mr Richard khoury for all the information provided by him to help me to know what I can buy. Verry professional

The staff was very friendly and helpful with the car buying process.