Union Park Honda BMW Buick GMC Volvo Cars Jaguar

Bait and switch with finance rate. No consideration/phone call or any mention of change and we came from over 1.5hrs away. The scored our credit below what it actually was to hike the interest rate. Other fluff charges on the contract and had multiple other contracts with each one removed. Key fobs are supposed to be presented in a box with key chains and the box was presented as a personal gift no explanation of the missing spaces (this was our 3rd vehicle of the same brand….we know how the presentation goes) Sales manager never left his office or even spoke to us. The whole experience was less than enjoyable and the sales representative tried to push BMW more than Jaguar we later found out because the commissions were higher.

Union Park Buick GMC Review I rarely write reviews but feel compelled to share my negative experience with Union Park Buick GMC. My dealings with this dealership were profoundly disappointing and frustrating. After purchasing a vehicle, the title was sent to the wrong address due to an error between the salesman and me. The sheer frustration of this situation was exacerbated by their inability to provide a tracking number to confirm delivery, despite my multiple inquiries and the title supposedly being sent via FedEx weeks earlier. The lack of assistance and accountability was consistent between the salesperson, the sales manager, and even the staff answering the main phone number. My efforts to resolve the issue were met with indifference and unhelpful responses, causing this ordeal to drag on for several months. This lack of accountability is a clear sign of their poor service and should serve as a warning to potential customers. Although the dealership repeatedly claimed that either the state delayed the title or that it had been sent, they only provided the tracking information months after my persistent follow-ups. When I requested a reissued title, there was no meaningful follow-up or attempt to assist me. I continued to receive vague responses like, “We sent it” or “A new title will take 5–7 business days,” but no action was ever taken. When I finally spoke to my salesperson directly, he admitted they hadn’t done anything after weeks of me asking for assistance to remedy the situation. I even called the used car manager, who never returned my call. This experience caused me considerable stress and frustration, as I couldn’t register my vehicle in my state before the temporary registration expired. Had Union Park Buick GMC communicated properly and followed up when the title was mailed, the situation could have been resolved much sooner. Unfortunately, their lack of attention and care after the sale made it clear that customer satisfaction was not a priority. I had to personally track down the title myself by contacting the location where it had been mistakenly sent. The dealership didn’t even open a case with the shipper to find out where the title ended up—I had to handle that on my own, bearing the burden of their mistake. This unnecessary stress and frustration could have been avoided if they had been more proactive and responsible. Thankfully, I was able to retrieve the title and avoid further complications with getting my car registered. Due to this experience, I will not do business with Union Park Buick GMC again and intend to report this issue to the Better Business Bureau. This level of service exemplifies why consumers are often wary of car dealerships. I strongly advise others to be cautious when dealing with this dealership and to carefully consider their options before making any decisions.

I sent them an inquiry and they never bothered reaching out to me. Their loss. I guess they don’t want to sell me a vehicle.