Nucar Chevrolet of New Castle in New Castle including address, phone, dealer reviews, directions, a map, inventory and more

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174 N DuPont Hwy
New Castle, DE 19720

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Sales: 877-214-3580

Used Cars: 877-461-0034

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:30am – 4:00pm

Reviews of Nucar Chevrolet of New Castle

Overall Rating:

2.8 (out of 5)

94% recommend this dealer

588 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Where do we start?

Reviewed by KWReedJanuary 30, 2023

Where do we start? It took 4 days to change the oil and rotate the tires. They said they had to call in somebody on their day off to finish the job. Great! A potentially disgruntled employee is going to be working on my van. Not trusting your potentially disgruntled employee I just drained 8 quarts of oil of some kind out of my engine. Owners manual says that will cause harm to my engine. The oil filter was on so tight I had a really hard time getting it off with my rubber strap type filter wrench. No wonder, it was tightened so much when installed that it was dented. You learn in oil change 101 not to do that. Now for the wheels: dash says 65 pounds up front, 80 in the rear. My tire pressure gauge says just the opposite. This is not the first or second time for this failure. What am I gonna find later this week when I pull the wheels off to have a look at that front end that supposedly needs thousands of dollars worth of work? A bad brake rotor? That's probably about it. My experience with NuCar has been pretty much like that from the start. I won't be back.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. - The Nucar Chevrolet Team

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Where do we start?

Reviewed by KWReedJanuary 30, 2023

Where do we start? It took 4 days to change the oil and rotate the tires. They said they had to call in somebody on their day off to finish the job. Great! A potentially disgruntled employee is going to be working on my van. Not trusting your potentially disgruntled employee I just drained 8 quarts of oil of some kind out of my engine. Owners manual says that will cause harm to my engine. The oil filter was on so tight I had a really hard time getting it off with my rubber strap type filter wrench. No wonder, it was tightened so much when installed that it was dented. You learn in oil change 101 not to do that. Now for the wheels: dash says 65 pounds up front, 80 in the rear. My tire pressure gauge says just the opposite. This is not the first or second time for this failure. What am I gonna find later this week when I pull the wheels off to have a look at that front end that supposedly needs thousands of dollars worth of work? A bad brake rotor? That's probably about it. My experience with NuCar has been pretty much like that from the start. I won't be back.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

She was very sweet and polite she took good care of me

Reviewed by Ducati141January 16, 2023

She was very sweet and polite she took good care of me and I give here a solid 💯 100

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for the great 5 star and kind feedback. We appreciate the opportunity to earn your business and this great review. Please let us know if we can help again in the future.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Nucar Chevrolet of New Castle

Nucar Chevrolet is your premier Chevrolet dealer in New Castle. Here at Nucar Chevrolet we strive to make your experience stress free and pressure free. We have been serving your community for over 35 years so we understand you deserve customer service that is second to none.

We provide quality new and used cars trucks Crossovers and SUVs as well as certified vehicles at outstanding prices that will save you money.

If you aren't in the market for a new or used car we have excellent service parts detail and collision departments to help you maintain your current vehicle.

Stop by call or email us today!

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