A member of the Cars.com family
A member of the Cars.com family
174 N DuPont Hwy
New Castle, DE 19720
Sales: 877-214-3580
Used Cars: 877-461-0034
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:30am – 4:00pm |
See all dealerships near New Castle, DE that carry Chevrolet, GMC, Buick
Overall Rating:
2.8 (out of 5)
94% recommend this dealer
588 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Where do we start?
Where do we start? It took 4 days to change the oil and rotate the tires. They said they had to call in somebody on their day off to finish the job. Great! A potentially disgruntled employee is going to be working on my van. Not trusting your potentially disgruntled employee I just drained 8 quarts of oil of some kind out of my engine. Owners manual says that will cause harm to my engine. The oil filter was on so tight I had a really hard time getting it off with my rubber strap type filter wrench. No wonder, it was tightened so much when installed that it was dented. You learn in oil change 101 not to do that. Now for the wheels: dash says 65 pounds up front, 80 in the rear. My tire pressure gauge says just the opposite. This is not the first or second time for this failure. What am I gonna find later this week when I pull the wheels off to have a look at that front end that supposedly needs thousands of dollars worth of work? A bad brake rotor? That's probably about it. My experience with NuCar has been pretty much like that from the start. I won't be back.
Dealer Response
Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred in our service department does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. - The Nucar Chevrolet Team
Maximum rating = 5
Where do we start?
Where do we start? It took 4 days to change the oil and rotate the tires. They said they had to call in somebody on their day off to finish the job. Great! A potentially disgruntled employee is going to be working on my van. Not trusting your potentially disgruntled employee I just drained 8 quarts of oil of some kind out of my engine. Owners manual says that will cause harm to my engine. The oil filter was on so tight I had a really hard time getting it off with my rubber strap type filter wrench. No wonder, it was tightened so much when installed that it was dented. You learn in oil change 101 not to do that. Now for the wheels: dash says 65 pounds up front, 80 in the rear. My tire pressure gauge says just the opposite. This is not the first or second time for this failure. What am I gonna find later this week when I pull the wheels off to have a look at that front end that supposedly needs thousands of dollars worth of work? A bad brake rotor? That's probably about it. My experience with NuCar has been pretty much like that from the start. I won't be back.
Maximum rating = 5
She was very sweet and polite she took good care of me
She was very sweet and polite she took good care of me and I give here a solid 💯 100
Dealer Response
Thank you for the great 5 star and kind feedback. We appreciate the opportunity to earn your business and this great review. Please let us know if we can help again in the future.
Maximum rating = 5
Nucar Chevrolet is your premier Chevrolet dealer in New Castle. Here at Nucar Chevrolet we strive to make your experience stress free and pressure free. We have been serving your community for over 35 years so we understand you deserve customer service that is second to none.
We provide quality new and used cars trucks Crossovers and SUVs as well as certified vehicles at outstanding prices that will save you money.
If you aren't in the market for a new or used car we have excellent service parts detail and collision departments to help you maintain your current vehicle.
Stop by call or email us today!
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