Karl Chevrolet in New Canaan including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

261 Elm St
New Canaan, CT 06840

Get Directions

Sales: 203-920-4611

Used Cars: 203-920-4935

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:30pm
Tue 8:00am – 5:30pm
Wed 8:00am – 5:30pm
Thu 8:00am – 5:30pm
Fri 8:00am – 5:30pm
Sat Closed

Reviews of Karl Chevrolet

Overall Rating:

4.1 (out of 5)

94% recommend this dealer

174 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Awesome service!

Reviewed by Steven from Southington, ctJune 01, 2022

Gary was great,He made everything really easy for us. In just a few hours we were on the road with our new vehicle! Highly highly recommend checking this dealer out! No rushing, no hassle, one of the best dealers I’ve been to,if not the best!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi, we're happy you found our staff to be so supportive during your experience here at The Karl Chevrolet Company. Thanks for the recommendation, and have an amazing day!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

TRIED TO BUY A CAR AND COULDN'T GET A CALL BACK

Reviewed by Kelly from MAApril 08, 2022

Monday, called and spoke to Gary to see if the 2019 Suburban was available. I was told it was available but he would have to check if the dealership dealt with Massachusetts RMV because it is a pain. Because I live an hour and a half away I offered to leave a deposit and explained I wanted to do as much as possible over the phone. I was told no to leaving a deposit, you know because he had to first figure out if they deal with MA RMV. Tuesday, no return call from Gary. I called him at 4:00 and he told me the same thing "well as I told you dealing with the Massachusetts RMV is a pain." I asked to speak to a manager because at this point I felt like he was brushing me off. I had already explained I had no trade-in, financing already secured, offered to leave a deposit, and wanted to purchase the Suburban. I spoke to Leo Karl at 4:10pm and explained. He said they do in fact deal with Masssachusetts and deal with out-of-state sales all the time. I again reiterated that I would like to purchase the car, he stated he was going into a meeting and would call right back as soon as he checked the availability of the Suburban. No call back! I called and left a message for Leo on Wednesday. No call back. I reached out via their online chats throughout the week and confirmed the vehicle was still available. I also was told the message to Leo that I was expecting a call back would be passed along. My husband called on Wednesday and spoke to Gary, who said he would check on availability and get back to him. NO call back. It is now Friday, and I still have not recieved a call back from the dealership. So, one last attempt, I put in an online request to Steve Karl this time and am awaiting a return call for a purchase and home delivering option of the vehicle. I am glad I live an hour and a half away because if I had to deal with this in person after a long drive I would be really upset. Beyond frustrated and disappointed that a company in the business of selling vehicles doesn't seem to want to sell their vehicle to a ready and willing customer.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Hi, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

3.0 (out of 5)

Service

Reviewed by Mark Castiglione from New Canaan, CTJanuary 12, 2022

We recently had our tires replaced. They had the car for the whole day. I drove the car to Hampton Bays, NY a few days later and the pressure on one of the tires kept slowly dropping. I brought it to a service station and after several hours they discovered that a gasket had a small tear in the rubber.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello there, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (203) 920-4770.

Overall Facilities N/A

Customer Service 3

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Karl Chevrolet

KARL Chevrolet is a third generation award winning auto dealer bringing the Karl family's automotive experience to Fairfield County Connecticut Westchester County New York New Canaan Connecticut and beyond.

Since 1927 thousands of customers have come to KARL Chevrolet for personalized service and everything Chevrolet has to offer.

We are here to serve you! Please feel free to contact us at sales@karldirect.com.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top