Red Rock GMC

I will never use them again They over charged me for a battery and installation and the said I needed new brake pads and shocks. MY truck only has 50,000 miles on it and I do not ride the brakes. I questioned that so I had another automotive shop and I did not need new brake pads or shocks. Plus they wanted another $1,500 to do some other work which was not necessary. They tried to upsell me on a lot of stuff which was never needed. Learned my lesson real quick.

Avoid this dealership at all costs. It’s not what the Jim Fuoco organization made it to be. It’s completely commercialized, stereotypical salesmen working with a “sales manager” who sure can attempt to swindle people with the best of em. I ordered my Denali Ultimate as the first pre order that Jim Fuoco GMC was allotted in December of 2021. I was given a price range of 81-83k upon placing the order. In March of 2022, Jim Fuoco GMC was purchased by Red Rock Auto Group. I was informed of the ownership change but not informed of the purchase requirement changes. In May of 2022, my truck was delivered. Upon arrival, I went to the dealership to check it out and get the purchase process started. In that time I learned that Red Rock requires a mandatory additional purchase of a $9,000 (pre-tax) extended protection plan to cover cosmetics. I absolutely didn’t want this, I didn’t request this, it was not included in my price range I received from Fuoco and I received no notice of this change until I went to buy the truck I waited six months for. Through extended discussions with the sales manager, I learned that there was no possibility that they would budge on this and the price of my truck (due to their requirement) had gone up over 10k. I felt cheated, I felt scammed, I felt like there was back door motives and I felt like I should have known about this long before the trucks arrival. Long story short the deal did not go through and I am now working with a dealership outside of my residence to purchase a new truck. I will not step foot on that con-artist of a dealership again. I will not have my current GMC’s serviced there ever again. I will make certain that anyone I talk to and every opportunity I get to tell someone how my terrible experience with Red Rock went and to steer clear of their hidden motives. I am extremely disappointed that this is what my local GMC dealership has become and social media is going to be aware of that from every channel. On top of all the rest, they couldn’t figure out how to refund my reservation fee, so I also got my $100 ripped off by this corrupt dealership. I look forward to continuing my purchase of a 2022 Sierra, but am traveling far away from Red Rock to do so. Also, I spoke to college of mine who dealt with the unexpected charge- she argued and refused to pay for them and ultimately had them waived. She’s an attorney and these guys made sure to keep her happy.