AutoNation Buick GMC West

One if our best experiences buying a new vehicle. Lot was clean, easily accessible and had available parking. Decent inventory of vehicles to browse and consider. Wasn?t approached by the ?hoard? of sales people. Only one sales person approached us, Tyler. He was friendly, knowledgeable and as low pressure as a sales person could be. Showed us various models after asking us our needs and wants. Did not try to move into the higher priced stuff. Even pulled two exact models with different exterior colors side by side so we could compare. Sales process, which usually is horrific, was pleasant. Some back and forth on rates and terms but not terrible. No high pressure from the finance office, no intimidation, no games. Actually enjoyed the entire process. Would highly recommend AutoNation GMC/ Buick West.

This is a review I never wanted to write but something I wish I had known prior to purchasing a vehicle from this dealership. In my opinion, this dealership did not live up to its mission statement. For a year and a half, I have done everything possible to allow Autonation to earn a good review, instead we are headed toward litigation. We purchased a low mileage used vehicle from Autonation Buick GMC West in March 2023. The vehicle had not been at the dealership long and had not yet had its presale inspection/service completed. We informed the sales manager that we would only purchase the vehicle at that time if the 5 day / 250 mile buy back guarantee would start once the presale service had been completed and we had taken possession of the vehicle. After the service was complete and we had the opportunity to drive the vehicle for a couple of days, we discovered that there was an issue with the steering wheel occasionally getting stuck when cornering at highway speeds. We attempted to return the vehicle but were told that the buyback would not be honored because the sales manager that sold us the vehicle was not authorized to make those concessions. However, after speaking to the lead sales manager about the steering malfunction, he assured us that AutoNation would fix the steering issue or purchase the vehicle back and provided a written statement detailing this. To their credit, Autonation did attempt to diagnose the problem and had a local Genesis tech evaluate the vehicle as well. However, both were unable to figure out the problem at that time. As a result, I was stuck with the seven-month long burden of working directly with Genesis to get the vehicle correctly diagnosed and repaired. In all, the vehicle was in the shop five times and it took a total of six and a half weeks of in shop diagnostics and service to fix the vehicle. In the end, the vehicle needed the entire steering system replaced. As of this review, Autonation has not paid for or fixed any of the issues with the vehicle, nor have they offered to purchase the vehicle back. It was a very frustrating time during those seven months as I did not even feel comfortable driving my children in the vehicle. The substantial amount of time spent trying to get the vehicle diagnosed and repaired was financially and psychologically taxing. We have all experienced frustrations with companies before, but my experience with this dealership was negative on a whole new level.

This is a review I never wanted to write but something I wish I had known prior to purchasing a vehicle from this dealership. In my opinion, this dealership did not live up to its mission statement. For a year and a half, I have done everything possible to allow Autonation to earn a good review, instead we are headed toward litigation. We purchased a low mileage used vehicle from Autonation Buick GMC West in March 2023. The vehicle had not been at the dealership long and had not yet had its presale inspection/service completed. We informed the sales manager that we would only purchase the vehicle at that time if the 5 day / 250 mile buy back guarantee would start once the presale service had been completed and we had taken possession of the vehicle. After the service was complete and we had the opportunity to drive the vehicle for a couple of days, we discovered that there was an issue with the steering wheel occasionally getting stuck when cornering at highway speeds. We attempted to return the vehicle but were told that the buyback would not be honored because the sales manager that sold us the vehicle was not authorized to make those concessions. However, after speaking to the lead sales manager about the steering malfunction, he assured us that AutoNation would fix the steering issue or purchase the vehicle back and provided a written statement detailing this. To their credit, Autonation did attempt to diagnose the problem and had a local Genesis tech evaluate the vehicle as well. However, both were unable to figure out the problem at that time. As a result, I was stuck with the seven-month long burden of working directly with Genesis to get the vehicle correctly diagnosed and repaired. In all, the vehicle was in the shop five times and it took a total of six and a half weeks of in shop diagnostics and service to fix the vehicle. In the end, the vehicle needed the entire steering system replaced. As of this review, Autonation has not paid for or fixed any of the issues with the vehicle, nor have they offered to purchase the vehicle back. It was a very frustrating time during those seven months as I did not even feel comfortable driving my children in the vehicle. The substantial amount of time spent trying to get the vehicle diagnosed and repaired was financially and psychologically taxing. We have all experienced frustrations with companies before, but my experience with this dealership was negative on a whole new level.