AutoNation Chevrolet North

My car broke down and was serviced by another mechanic. Their diagnosis showed I needed to get an ECM change and reprogrammed. They referred me to a dealership, due to the previous mechanic not able to program. I reached out and called for 2 weeks to almost a month untilI I was able to get someone on the phone. I had to call the sales department then be transferred. I spoke with Greg and he assured me they can get my car going and no hassle from them. Well he got the first part right but missed the second part by a mile. I towed my car there on a friday night. Received a message on Wednesday saying it is being serviced. Well, come the following Monday I get a call stating they are now working on my vehicle and need approval of things. I asked Eric, "Why did you send me a message stating Wednesday was the start date for repairs and now 5 days later you are starting?" We went back and forth on their reasons to the point I was told, "Well you can pull the car out and you dont have to pay us anything." I stated, "Why would this be the end result? I am asking if my car is finally getting worked on or not." Days go by and no call back to my call or text message. Got the point I had to call up there to get with my service Advisor, Eric. Eric has created an environment of dishonesty, misleading information and making me feel like I don't know anything and that's their "policy". When I was finally able to get information it came from others because Eric did not want to respond to me. When I was told about repairs or replacement, he would ask for approval and I would send it to him. The last repair of the "Turbo bypass valve" was not approved of and still placed in. This is where I am unsatisfied. I went to speak with the service department and they kept mentioning, "We are so sorry, our old team is out and we have new team members." "Don't worry your next time will not be like this" This was repeated to me constantly until I mentioned, "You all are worried about next time when I am not getting proper service this time." " What makes you think I will refer or come back with my experience?" My frustration started when they quoted ~$3500 for repairs. I asked for an itemized receipt. When being shown the report, the service manager mentioned, "Sorry I found two errors that should not have been on there." If I gave my money at that time I would have paid for two errors. They sent me to the GM who again explained the same things about their old and new teams. He then mentioned he would give me a 10% discount. I asked if we could do more because of the inconvenience and service I have received. I was told, "No, that's all we give." Greg helped me through the itemized list again to verify it all. I noticed the bypass valve was there and said I never approved of that. He then apologized and said, "How about I take off ALL of the labor? Would that help this?" I said, "Yes, that would help a lot." When I got my final receipt for the payment, I see labor was still applied. I asked why and he mentioned, " I did not say All"." I said, "No, you said all." Grag- "Yeah when I said all, I meant all of the bypass." Showing that he did say ALL, although not owning to their word. Again this is where dishonesty, lack of communication, and lack of care come into play. I have never experienced this before from a dealership, let alone a business. I am attempting to call the dealership now because the links they send us are incorrect. I am now being answered and hung up on.

My car broke down and was serviced by another mechanic. Their diagnosis showed I needed to get an ECM change and reprogrammed. They referred me to a dealership, due to the previous mechanic not able to program. I reached out and called for 2 weeks to almost a month untilI I was able to get someone on the phone. I had to call the sales department then be transferred. I spoke with Greg and he assured me they can get my car going and no hassle from them. Well he got the first part right but missed the second part by a mile. I towed my car there on a friday night. Received a message on Wednesday saying it is being serviced. Well, come the following Monday I get a call stating they are now working on my vehicle and need approval of things. I asked Eric, "Why did you send me a message stating Wednesday was the start date for repairs and now 5 days later you are starting?" We went back and forth on their reasons to the point I was told, "Well you can pull the car out and you dont have to pay us anything." I stated, "Why would this be the end result? I am asking if my car is finally getting worked on or not." Days go by and no call back to my call or text message. Got the point I had to call up there to get with my service Advisor, Eric. Eric has created an environment of dishonesty, misleading information and making me feel like I don't know anything and that's their "policy". When I was finally able to get information it came from others because Eric did not want to respond to me. When I was told about repairs or replacement, he would ask for approval and I would send it to him. The last repair of the "Turbo bypass valve" was not approved of and still placed in. This is where I am unsatisfied. I went to speak with the service department and they kept mentioning, "We are so sorry, our old team is out and we have new team members." "Don't worry your next time will not be like this" This was repeated to me constantly until I mentioned, "You all are worried about next time when I am not getting proper service this time." " What makes you think I will refer or come back with my experience?" My frustration started when they quoted ~$3500 for repairs. I asked for an itemized receipt. When being shown the report, the service manager mentioned, "Sorry I found two errors that should not have been on there." If I gave my money at that time I would have paid for two errors. They sent me to the GM who again explained the same things about their old and new teams. He then mentioned he would give me a 10% discount. I asked if we could do more because of the inconvenience and service I have received. I was told, "No, that's all we give." Greg helped me through the itemized list again to verify it all. I noticed the bypass valve was there and said I never approved of that. He then apologized and said, "How about I take off ALL of the labor? Would that help this?" I said, "Yes, that would help a lot." When I got my final receipt for the payment, I see labor was still applied. I asked why and he mentioned, " I did not say All"." I said, "No, you said all." Grag- "Yeah when I said all, I meant all of the bypass." Showing that he did say ALL, although not owning to their word. I spoke about doing Sunbit. I was told I could have me and my Mom on the account and she would need to call. Of course I got there and was told she could not. So, I called sunbit and they were able to help me through the applications. When I got off the phone they mentioned I am good and just need to give my deposit to you all. I called earlier today to do so and the person on the phone put me on hold for 20 minutes with no reassurance of coming back. Again this is where dishonesty, lack of communication, and lack of care come into play. I have never experienced this before from a dealership, let alone a business. I am attempting to call the dealership now because the links they send us are incorrect. I am now being answered and hung up on.

Purchase a 2016 Chevy Camaro was great and simple and no hassle. Definitely will be back