Mike Maroone Cadillac GMC

Top notch from start to finish. The process was made easy and I would buy again and send friends back there. Such a friendly staff and the sales experience was stress free.

Outstanding. Strong work all around. But here these surveys there are better uses of my tjme

My wife and I purchased a used 2015 Buick Enclave from Mike Maroone Cadillac GMC. We live in western Nebraska and saw the vehicle for sale on cars.com. I visited the Mike Maroone Cadillac GMC website directly and found the vehicle on there. There was a wide array of documents related to the vehicle right on the website. I was impressed with the transparency of the information that was offered. I was even able to access the vehicle’s Carfax right on the website. The vehicle was a one owner with a crystal-clear service record that had every single oil change, preventative service, and recall completed on schedule. Negotiations began though a series of phone calls and text messages. Our salesperson, Braden, was very nice and professional, but most of my contact during negotiations was with two of the sales managers, Andrew and Anthony. Both were equally transparent, straight-forward, and most of all very fair to negotiate with. Using only a total loss settlement we received from an accident, we had a limited budget to work with and they really knocked it out of the park! We drove out from Nebraska on Memorial Day weekend to test drive the Enclave and put the finishing touches on the negotiations. Everything went off without a hitch! Even though we paid for the vehicle in full that day, we still had to go through the finance office for all the sale documentation. Eric was fast and friendly, and we were on the road back to Nebraska by mid-day. Unfortunately, on the way home, we discovered an issue with the Enclave’s transmission. We were crushed and started panicking as to what to do. Used cars are sold as is, and we knew that going into the deal. We knew we couldn’t return the Enclave, so we drove it the rest of the way home. Brayden called us on Sunday to ask how we were liking the Enclave. I did not answer and did not return her call until Tuesday morning since it was Memorial Day weekend. I left a message for her explaining the transmission issue and that we were aware that it was sold as is. I then took the Enclave to a transmission shop and had it diagnosed. The Enclave needed a new transmission to the tune of $5,800, plus tax. I received a phone call from the sales manager Anthony and within 5 minutes he offered to pay for HALF of cost to replace the transmission! I sent him a copy of the invoice from the transmission shop, and I had a check in my hand by the end of the week! When I thanked Anthony, he told me, “Doing the right thing isn’t always easy, but we are always going to do the right thing”. Mike Maroone Cadillac GMC earned a life-long customer here and I will make that drive to buy from them again anytime! Thank you, Braden, Andrew, Eric and most of all, Anthony! You are all a class act!