Shortline Buick GMC

We purchased a *Certified* car that broke down in less than a month. It took them several months to fix it and got it back only for something else to break. This means they sold a car they knew was damaged to scam the warranty company. This place is why used car dealerships get a bad name. They are predatory and unethical. BUY A CAR FROM LITERALLY ANY OTHER DEALERSHIP ON EARTH BEFORE SPENDING MONEY HERE!!!

I will say I prefaced before I got there that I wouldn’t be making a deal that day. I was given a lower number for my trade than expected and I even mentioned meeting in the middle where they still fell short. The vehicle was new by definition of never titled but had nearly 1000 miles on it as well which was a bit of a shock upon my arrival. I was told after they continued to text me once I left. That they won’t negotiate unless I’m there as it has factors like taxes and and a commitment and credit app from me to ok those things which is completely backwards. Why would I commit to a credit app if they aren’t in line with the numbers? Who really is the GM? Lisa Sutton says she is, but their website says she is the GSM… which is not the same. If you want an old school dealership with their rough approach with new school we don’t budge on price model, these guys are for you. These guys and gals wanna have their cake and eat it too.

AVOID! Don’t go here for car services! Take your car elsewhere! BEWARE - Poor Appointment System, Poor customer service, Nickel & Dime operations, Poor Communication. I’ve taken my 2018 Buick here 4x - twice for oil changes, once for ski rack installation and once for repairs (only because it’s close to home, thinking maybe it was the situation/a fluke/bad day, NOPE 👎!) 2 ⭐️ cause they fixed repairs satisfactory, installed ski rack correctly, completed oil changes. 1st & 2nd - Poor Appointment system, Poor Customer Service - they allow over 10 people to book the same time for an oil change, with no notice, and only tell you when you arrive that your wait is over an hour because of this; when you arrive you stand there and no one even greets you and asks you to wait a minute if they’re busy, they just leave you standing there - rude. 3rd - Nickel & Diming; Poor Communication - they charge a “software update” fee when getting an oil change WITHOUT ASKING (shows up on the bill) - the other dealer said that’s not necessary and they’re nickel & diming. 4th - Nickel & Diming - They have a service charge for paying with a credit card and not using CASH, and don’t accept GM points with discounts and only tell you this upon arrival. 5th - Poor Communication - They don’t inform of your warranty, they miscommunicate appointments, offer no loaner for warranty repairs - they allowed me to book an appointment to check/fix an oil leak only to tell me upon arrival that they usually don’t schedule “checks” at that hour but they would do it. When I called several hours later the service clerk on the phone first thought I brought it in for a separate service then said the mechanic wasn’t in that day - wasted my whole day! - when I picked it up I was talked to condescendingly, the associate said, “I’m pretty sure I told you” we would need to keep it several days, with no mention of offering a loaner vehicle. I called GMC Autonation in Park Meadows for a 2nd opinion and was treated WAAY better! Was told I have a warranty and they would give me a loaner and was updated at every step. Save your time and your $ drive a little further away and get treated better! Smh!