Ken Fowler GMC

It was a great experience shopping for a new vehicle at Fowler Auto. My salesman Andrew was very knowledgeable and patient as I (we) looked through the the inventory. As far as the rest of the team at Fowler. Everyone was very attentive and polite. Highly recommend.

The worst customer service ever the assistant manager Daniel Sanchez handled us so unprofessional, with such disrespect that I would recommend to anyone to NOT DO BUSINESS HERE!!! Unfortunately your local loyalty doesn't matter here with that being said I've only purchased from them since 2001 all my family vehicles had been through them, it's obvious Daniel needs to learn how to treat any customer let alone loyal locals of 20+years This situation at hand could've been handled with more professional courtesy and class, I have always tried to keep my busy local but because of Daniel Sanchez I will never purchase a vehicle or do business with them!!

I went in on a Sunday to purchase newer vehicle (2k miles) that I saw on their website. I agreed to pay full price. When I told them that I was paying with a personal check, the salesman excused himself and return few minutes later claiming that they could not take a personal check and that I would have to get a cashiers check. He promised to deliver the vehicle to my door detailed and with a full tank of gas. It was disappointing, but I agreed. I was excited with the truck, so I felt it was work taking some time off work to do the banking portion of the deal. I thought it was also a good gesture to have the truck delivered, since I lived I hour away. When signing the paperwork, the ‘financials employee’ was surprised with the idea that they would not accept my check, claiming they could simple wait until the check clears or do credit check (My wife and I both have credit scores over 800). It was at that point that I felt that realized that their policies may differ based upon the skin color of the customer…but I thought…they make good on the truck this could be overlooked. I procured the cashier’s check the next business day then called the salesperson to arranged an exchange (check for truck) with his driver and my father-in-law. I went back to work. After the exchange my father-in-law called me to let me know the truck had arrived, but the truck was not detailed and the gas tank was on empty. I texted the salesperson immediately. He said this should not have happened and he would have a gas card sent to me in the mail. Several weeks go by with no gas card. I called Ken Fowler Auto. I spoke with a salesperson who said he would check it to it and call me back. He never did. I called…same salesperson put me on hold…hoping I would go away. I did not. When he finally returned to the call, I asked to speak to his manager. He put me on hold again…returning to tell me the manager does not have time to speak to me and hung up.