Tustin Buick GMC

Dishonest sales practices to hike up the price of cars they sell. This dealer lists a low online price and then adds a bunch of useless ‘dealer additions’ which are an underhanded way of pumping their profit up. There’s are their stated additions: Dealer Installed accessories include Catalytic Converter Etching $499, Elo GPS $995, Appearance Paint Protection $1,195, GMP Theft $899, Forever Start Lifetime Unlimited $799, ClearPRO Door Protection $395. That is close to $5000 of extras they slide into the final bill and most of them are totally or almost totally useless. For example catalytic converter etching. The police don’t routinely check for that it’s a placebo to justify an upcharge. Also they add this on EV sales too, wonder what catalytic converter they are etching there lol. Do not give your business to shady dealers like this and if you do buy a car from them refuse to pay for any of this junk. If they say they already added it tell them that’s not your problem and don’t do the deal unless they remove it.

WARNING: HIDDEN CHARGES AND NO ACCOUNTABILITY Extremely disappointed with my recent purchase experience. Despite explicitly stating I did not want any extra services, THEY SNEAKILY ADDED AN ALMOST $4,000 PROTECTION PLAN TO MY FINANCING AGREEMENT WITHOUT MY CONSENT. I discovered the discrepancy within 24 hours, but their staff - including Mr. Shawn Bhatt (Sales Representative), Mr. Armin Majidi (Sales Manager), and Mr. Faizan Siddiqi (Finance Manager) - have been completely unresponsive and unhelpful. Instead of addressing my concerns, they chose to ignore my emails, forcing me to escalate the issue by filing a complaint directly with GM Motor Company in Detroit. This kind of dishonest behavior is unacceptable. If you’re considering buying a car here, double-check every line of your paperwork. THEY CANNOT BE TRUSTED!

WARNING: HIDDEN CHARGES AND NO ACCOUNTABILITY Extremely disappointed with my recent purchase experience. Despite explicitly stating I did not want any extra services, THEY SNEAKILY ADDED AN ALMOST $4,000 PROTECTION PLAN TO MY FINANCING AGREEMENT WITHOUT MY CONSENT. I discovered the discrepancy within 24 hours, but their staff - including Mr. Shawn Bhatt (Sales Representative), Mr. Armin Majidi (Sales Manager), and Mr. Faizan Siddiqi (Finance Manager) - have been completely unresponsive and unhelpful. Instead of addressing my concerns, they chose to ignore my emails, forcing me to escalate the issue by filing a complaint directly with GM Motor Company in Detroit. This kind of dishonest behavior is unacceptable. If you’re considering buying a car here, double-check every line of your paperwork. THEY CANNOT BE TRUSTED!