Buick GMC of Thousand Oaks in Thousand Oaks including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

3601 Auto Mall Drive
Thousand Oaks, CA 91362

Get Directions

Sales: 805-691-7702

Used Cars: 805-691-7701

Hours Toggle

Sales Department

Sun 10:00am – 7:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Buick GMC of Thousand Oaks

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I bought a 2022 Canyon Denali this year.

Reviewed by KirkwelDecember 20, 2022

I bought a 2022 Canyon Denali this year. I was only missing one chip for the front seats. In early November I received a letter from GM saying to contact my dealer for the completion of my truck. I called Silver Star and made an appointment, 2 weeks in advance. When I arrived I was told that the service department had a 3rd party answering service that just schedules appointments and the actual part was never ordered. I talked with Carmen who assured me she would order the part and then contact me. She also said it would take 1 to 2 weeks to get the part. After nearly 3 weeks I called Carmen and only got voice mail. I called the parts dept and was told no one had ordered the part. I then contacted Alexander GMC who ordered the part. The part arrived the next day. When I went to have the Module installed I was told that Silver Star had installed an aftermarket tracking device on my truck and it was in conflict with the new module. I again called Carmen, only got voicemail. I then contacted the GMC sales manager only voicemail. No one ever returns calls I guess unless you wish to purchase a new vehicle. I have contacted GM and I am hopeful that someone will actually act on this. The service department at Silver Star is non responsive and I am not holding any hope of getting this issue resolved anytime soon.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.6 (out of 5)

It seems like customer service doesn't matter anymore....

Reviewed by rfarra4100July 09, 2021

It seems like customer service doesn't matter anymore. It's rare to interact with anyone who is as caring and knowledgeable as Carmen. She truly is the best! I've seen her interact with her employee's and I've been a customer of hers for many years. She's moved around a bit, but I've followed her because she is THAT good! Thank you Carmen for all you do and caring for all the people you interact with, you are such a gem! I'm giving 4 stars for customer service because Carmen has a little work to do with her employees, but she'll get it done.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service 4

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

the dealership service department went from first rate to...

Reviewed by Redda2goJune 22, 2021

the dealership service department went from first rate to Beyond HORRIBLE customer service . 1. took way too long to have vehicle seen. diagnosed and no communications from the service rep . 2. part not ordered when it was diagnosed . 3. once the part was ordered 3 weeks later took another 4 days until it was installed . 4. to replace the sliding door outside handle should have taken 1.5-2 hrs maximum it took 7 hours and i had an appointment there at 9:30 am showed up early . 5. the grand finally they overcharged my credit card when I had only to pay a deductible of $100 . after calling demanding they refund again no response Still waiting for a response but have contacted my credit card to dispute the charge .

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Buick GMC of Thousand Oaks

A happy customer is the mark of superior products and services. Silver Star Automotive Group company philosophy is based on a commitment to total customer satisfaction. To achieve this goal, we aim to generate customer enthusiasm by making every encounter - whether it be a vehicle purchase or service - a pleasant and positive experience. We continually nurture an open and honest environment and provide our customers with quality automotive selections, competitive pricing, flexible financing and on-going communications.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top