1717 Santa Monica Boulevard
Santa Monica, CA 90404

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Sales: 424-566-7081

Used Cars: 424-566-7081

Reviews of Santa Monica Buick GMC

Overall Rating:

3.9 (out of 5)

73% recommend this dealer

45 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I never leave reviews but felt I needed to on this.

Reviewed by Reid T January 16, 2025

I never leave reviews but felt I needed to on this. First class throughout my buying experience. I usually hate going into a dealership to buy a car. No games, no pressure, honest and up front. Responded quickly to everything i needed. I would buy another car here any day. Thank you for the great customer service and buying experience.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for taking the time to share your experience! We're thrilled to hear that your car-buying journey was first-class and exceeded your expectations. Providing honest, no-pressure, and seamless service is our goal, and we're glad we delivered for you. We truly appreciate your kind words and look forward to assisting you again in the future. Enjoy your new car!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

On Friday 10/25 I spoke with Christine in Service

Reviewed by Happy October 27, 2024

On Friday 10/25 I spoke with Christine in Service department. She was unprofessional and rude the way she assisted with my oil change appointment request. She got frustrated very quick then hung up my phone just like that after several times asked me questions and couldn’t find my account in the system, then I called back right away and a gentleman able to assist me. Thanks god I got her name in first place. She made company look bad with her unprofessional behavior in my opinion. I prefer to look other GMC dealership who can provide better and professional services because good services will always bring customer comeback again and again and again and importantly referral to others as well

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

This dealer was helpful in all aspects of the sale.

Reviewed by Dtorres1993October 10, 2024

This dealer was helpful in all aspects of the sale. From negotiating a fair price to accommodating my financial needs.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for your feedback! We're glad to hear that our team could assist you throughout the entire sales process, from negotiating a fair price to accommodating your financial needs. We strive to make every step smooth and hassle-free. Enjoy your new vehicle, and we look forward to serving you again!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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