Folsom Buick GMC

Had an appointment at 930am for an oil change, tire rotation and a squeaky brake issue. I had to call twice right before closing to find out my truck was almost ready for pickup. When it was ready 1 hour before close, the tires had not been rotated, I had to ask about the braking issue, and was given non specific info about braking, the porter took took PA calls to bring the truck up, and when he did, he just exited and I had to ask him where my key fob was. He left the floor paper in the truck, and the exterior had not been washed as per usual. Lastly my tires where showing under inflated on the dash and in the app when I dropped off, and that also went unaddressed. I called the dealership and asked for someone to call me back for resolution and still have not gotten a response. Very poor experience.

I purchased a 2018 Buick encore used with 53,000 miles on it 12 days ago and the check engine light came on already. I called and they told me they weren't going to help me they hope I had bought an extended warranty. 12 days that's all I got out of a $20,000 car. I haven't even made my first payment yet. Now what am I supposed to do I thought I was doing the right thing and was getting a good car from a good reputable dealer, but they are turning out to be nothing but a Rip off. I explained to them when I purchased the car that I couldn't afford to have any bills because I was putting all I could into buying the car itself. They promised me it was good and reliable and I wouldn't have any problems and I'm having nothing but problems now. Talk about taking advantage of a woman.

My 2013 Acadia was in for service. Unfortunately the part (a module) had to be ordered. However, I was provided with a loaner car and my service rep kept me informed as to the status.