North County Buick GMC in Escondido including address, phone, dealer reviews, directions, a map, inventory and more

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1515 Auto Park Way N
Escondido, CA 92029

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Sales: 760-670-3852

Used Cars: 760-304-9847

Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of North County Buick GMC

Overall Rating:

3.4 (out of 5)

90% recommend this dealer

332 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

DO NOT GO THERE!

Reviewed by NCGMC SucksSeptember 23, 2022

DO NOT GO THERE! Took my truck into replace windshield fluid pump and look at loose piece of trim. Estimate for the work was $194. After two hours of waiting, Service rep came back with new estimate to replace the pump of $585 (ITS A $20 PUMP) and an estimate to repair the trim of $709. Since they "did the inspection" I had to pay the $194 and got NOTHING fixed. Total rip off. Again, DO NOT GO THERE!

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We appreciate your feedback and would love to revisit the details you describe. Our goal is to meet and exceed expectations. Without your feedback we would not learn where we have opportunities for improvement. For that, we thank you. Our Service Manager and General Manager would love to have a chance to connect. 760-432-4040

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Advertised a used CTS I was interested in.

Reviewed by Steven J ReavisAugust 27, 2022

Advertised a used CTS I was interested in. Called no answer. Called again no answer. Showed up on the lot, no car. I am sure it was still in the service area as it had just been advertised, and the pics showed it back there. Got out, waited to be greeted. No one. Walked around the lot, no one. Lingered, no one. Finally started looking at stickers on the other vehicles on the lot, and I found a ton of BS add-ons like $299 for nitrogen for the tires. What?!? And some crappy alarm and paint protection. Looks like they are busy trying to pack on garbage for more profit. I would have left as soon as I saw that anyway. STAY AWAY!

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Hello Steven, Thank you for your review. After checking with the team, we could not find the time we could have missed your visit. We are sorry about that. We wish you could have come into our store and met with the manager on duty. We want nothing else but assisting you with your motoring needs. Please contact me directly and I will ensure the right pricing and the full attention you deserve. Marcelo Sandoval 760-432-4040 ext 7105

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I enjoyed my visit.

Reviewed by bianco_johnJuly 15, 2022

I enjoyed my visit. Todd Rogers is a pleasure to work with. I will always get my auto work done there.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About North County Buick GMC

North County Buick GMC is your trusted GMC, Buick dealership in ESCONDIDO and the reason why our loyal customers keep coming back. From the time you enter our showroom when you service with us, you can expect to be treated like family, each and every visit. We offer an extensive new and pre-owned inventory, as well as our competitive lease specials, finance options and expert auto service. We are dedicated to providing exceptional customer service and being an integral part of our community. We look forward to seeing you soon!

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