Putnam GMC

This dealership had my car for 3 months and still did not fix the problem. I know it sounds outlandish, but I have the receipts! They had it for 3 months. They called a couple times and said they could not figure out what was wrong and I could pick up the car if I wanted to. I kept pushing for them to figure out what was wrong because of safety concerns. The GM customer service advocate team was of no help. This car is completely unsafe and still has not been repaired properly. Morally I don't want to make this car somebody else's problem and put their family members at risk because of safety issues. Financially I am now stuck with a car that I know is unsafe and I don't want my daughter to drive it. So what do I do with it? Trade it in? Put somebody else's family member at risk? Let my own child drive it? This car should be scrapped. It stalls out in the middle of the freeway at full throttle. There's something terribly wrong with this car. And has been in the shop for this exact reason three times now.

I have a 2018 Esclade that no longer has its clear coat. Still making payments and the vehicle looks really bad. I feel like once the make the sale no one is willing to help you. So disappointed with my Esclade and shocked that I spent $105K on a vehicle that looks like its 20years old. The vehicle I loved I do not like to even look at it. Has no resale value.

We learned soon after buying our Chevrolet Volt never to go to the Putnam dealer in Burlingame California. But we had no choice when the charger port stopped communicating with the car and we couldn't charge the battery except by driving on gas in mountain mode. No non Chevrolet auto shops can deal with the Volt software. Dropped off the car Monday 715am by appointment paid for a $450 diagnostic and heard nothing back all day. Repeated calls to them are answered by a live person but immediately routed to a full voicemail. After frustrations finally convinced the guy answering to let me talk to someone who then said we needed a $500 software update.Of course they did not start any work saying they needed our approval which they did not try to contact us to get and now it was too late in the day. Next day again heard nothing and same run around with the phone. I can hear groups of people laughing in the background before they switch me to the dreaded full voicemail box again. Two days without a car, no courtesy cars available which isn't surprising at a place with no courtesy. Basically I can't take it anymore- I'm abandoning the car and riding my bike and train to work. Hate them will never buy a car sold by Chevrolet dealership again!!! By the way I also had a failed appointment first at the dealer in Redwood City, I arrived and they said they can't do the software work (that I booked) after all on a Friday as the head office support isn't reliable on Fridays. That dealer is in the middle of nowhere and also with no courtesy cars, shuttles or transit near. User's recommendation: Avoid buying a car from Chevrolet in the California Bay Area Peninsula.