5700 Landers Road
North Little Rock, AR 72117

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Reviews of Gwatney Buick GMC

Overall Rating:

3.7 (out of 5)

84% recommend this dealer

38 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

As a woman I felt taken advantage of

Reviewed by Bullied by Gwatney from Arkansas September 29, 2023

As a woman my experience with them has horrible! They had my car for almost 6 weeks and returned it worst than It was when I dropped it off. There is a loud clicking noise coming from the left wheel it sounds very unsafe to drive, they were aware that I would be traveling and sent me packing with no offer to correct the situation. Tim in the service department admitted to me that they were in contact with something that could have caused my issue. I feel unsafe and fearful to drive this car after allowing them to “repair” it they received almost $10,000 from my insurance and basically said screw me after they received payment. I have informed my insurance, my family and friends that rode in the car prior to them taking possession of it that should I be involved in a accident to sue if anything happens to me. Please beware of this dealership. I now have other issues only 24 hours after receiving my car that were not present before taking my car to them. They seem to only car about money and not people, my services were rendered by Rashaun in collision and Tim in the service department. Women Please Beware!!! PS will in the lobby could hear senior staff on the phone with another customer with similar dissatisfaction and her saying you could sue use but imagine all the court fee you’ll have

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

2.0 (out of 5)

Gwatney - no after-sale service

Reviewed by BRYAN BRANNON from Little Rock, ARJune 27, 2023

We have been looking to order a high-end Yukon from multiple dealers but availability has not been great. This dealer (Gwatney - referred to us by a friend) got one in off the truck and we drove down that day and purchased it that day. Since then, service after the sale has been non-existent. We wanted to order $3000-$4000 worth of parts with no contact. You'd think buying a $100,000 vehicle from a dealership would give you some after-the-sale concierge or at least a call to see how everything was going. We won't be back, nor will we refer anyone to this dealership.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Bryan, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (501) 945-4444 at your earliest convenience to discuss how we can turn this experience into a positive one.

Overall Facilities N/A

Customer Service 2

Buying Process 3

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Service

Reviewed by William D Wright from Little Rock, ARNovember 24, 2022

Polite friendly service! Great dealership! They always take care of me and make me feel at home.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

William, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

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