9911 Interstate 30
Little Rock, AR 72209

Get Directions

Sales: 501-436-0488

Used Cars: 501-436-0484

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:30am – 3:00pm

Reviews of Crain Chevrolet

Overall Rating:

2.5 (out of 5)

63% recommend this dealer

73 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Service

Reviewed by Tamika Washington Smith from Little Rock, ArkansasMarch 22, 2024

Great customer service!!! Mr. Tidwell is awesome! The entire department informed me of check in and completion of job.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Beyond horrible

Reviewed by Jannie Cole from Little Rock, ARFebruary 02, 2024

THE ABSOLUTE WORST EXPERIENCE I HAVE EVER HAD! This service department should not even be allowed to use Chevrolet branding. Not only was the technician rude, but also took 3.5 hours to do routine maintenance, tried to send me away with an electronics error, AND DID NOT APPROPRIATELY TIGHTEN THE LUG NUTS ON MY WHEELS which resulted in one spontaneously falling off. This type of complete disregard for the safety and satisfaction of customers can only be attributed to extremely poor leadership and management.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Brooke was HORRIBLE!

Reviewed by Tracey Holmes from Little Rock, ARAugust 19, 2023

My service advisor Brooke was HORRIBLE. She doesn?t respond to emails or phone calls. I had to call the insurance company just to get updates about my vehicle. She even lied about when my car would be ready! Definitely would not recommend.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Tracey Holmes, at our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients. We are interested in learning more about your particular situation. Here at Crain Chevrolet, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (501) 246-7781 to discuss ways we can better serve you in the future.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Crain Chevrolet

Crain Chevrolet's primary concern is the satisfaction of our customers. Our online dealership offers a seamless buying experience for each and every one of our Little Rock internet customers. We have an enthusiastic staff of Chevy Experts that are ready to share their knowledge with you when you are ready. We work with all credit types including bad credit. When the Banks all say no call Crain Chevrolet.

Thanks so much for your interest in Crain Chevy.
We look forward to meeting you soon.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top