Horne Auto Center

So many people and businesses try to rip you off and steel your money. Horne dealerships are no different. Just a warning to all thinking about buying from these dealerships. Horne is not trustworthy and tries to sift every penny from their customers. I guess it was my fault not asking more questions about the good deal, I thought, of a oil change contract which turned into a 500 dollar scam. The deal was for 10 oil changes for 900 dollars. The finance person, who if you ever bought a vehicle has to talk to you whether you want to or not NEVER told us if we sold the vehicle or did not use the oil changes by 35000 miles or 3 yrs it would expire. Who in their right mind would ever agree to that? I guess I did, not reading the whole contract. My bad. I sold the vehicle one and a half yrs later in early 24 and wanted to use the oil changes on my new vehicle but they said I couldn't. I had to cancel the contract which btw had a 50 dollar cancellation fee which was also not told to me. My bad again. The finance person checked the box in section 4 of 3 yrs or 35000 miles to use the oil changes or it expires. Again which was not told to me. My bad again. So to make this story a little shorter after all said and done they only refunded to me 100 dollars of the 600 hundred I thought I was going to get refunded. I did use 4, So the finance person Shawn who yelled at me on the phone because he said I kept interrupting him said if I read the contract of horne ripping me off, all the way, I would've known that this could have happened. It was really him that was interrupting me all the time and believe it or not I didn't. I did ask to speak to his manager but he said he couldn't find him and said he didn't have voice mail either. Okay, I know where he stands on this. So before you buy from horne dealerships please go to others or at least compare others and I'm sure you will READ and ask the questions I didn't because they won't inform you that one should know. If I help one person from being ripped off from horne this review did what it was intended to do. I don't know how they sleep at night. There is a very nice heated place for them when the time comes.

Very satisfying buying experience, salesperson Kacey was very helpful, knowledgeable. John with financing too! Thanks!

A/C was not working at all. I had hoped it just needed system evaluation and recharge but Rodent damage was found. A wire to compressor was chewed and air ducts were clogged with a mouse nest. Vents had to be thoroughly cleaned and wire repaired.. Then system evacuated and recharged. Took 5 hrs. My only gripe was the car was done and brought up to me, then it took 30 minutes to get the paperwork done, and they had replaced my engine air filter which I had told them not to do as I had a new one at home. (At a much lower cost) This took another 15 minutes to correct. They removed the new filter and sent me home without any filter at all!. I?m a 90 minute drive from home and have 16 miles of dirt Forest service road to get home. Did not like not having any filter at all to make that drive. Plus the aggravation of the 45 minute delay in leaving dealership. The waiting room was so cold I was half frozen by the time I left!