13845 W Test Dr
Goodyear, AZ 85338
Sales: 623-932-1818
Used Cars: 623-932-1818
Sales Department
Sun | 10:00am – 6:00pm |
Mon | 8:00am – 8:00pm |
Tue | 8:00am – 8:00pm |
Wed | 8:00am – 8:00pm |
Thu | 8:00am – 8:00pm |
Fri | 8:00am – 8:00pm |
Sat | 8:00am – 8:00pm |
Service Department
Sun | Closed |
Mon | 7:00am – 6:00pm |
Tue | 7:00am – 6:00pm |
Wed | 7:00am – 6:00pm |
Thu | 7:00am – 6:00pm |
Fri | 7:00am – 6:00pm |
Sat | 7:00am – 5:00pm |
See all dealerships near Goodyear, AZ that carry Chevrolet, GMC, Buick
Overall Rating:
2.6 (out of 5)
89% recommend this dealer
558 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
My lease was up on a few months and this particular
My lease was up on a few months and this particular morning when I was driving to work there was a loud grinding noise coming from under my truck. So, I called Ashley in service and told her I would be bringing my truck in this afternoon. As always she greeted me with a big smile. When I explained the issue and about my lease being up soon, she introduced me to Adrian. From that moment he had everything under control. He asked me what I was looking for and what I was willing to pay. He spoke to a service writer, came out with numbers I was happy with, showed me a truck I asked for and the deal was done! Adrian went above and beyond. from the storage boxes under the rear seats to the safe in the center console. He even cut off my trailer hitch lock on Saturday for me. I Adrian and Ashley a 10+!!! GREAT JOB!
Dealer Response
Thank you so much for your wonderful review, David! We truly appreciate your feedback and are thrilled to hear that Ashley and Adrian provided you with an exceptional experience at Yates Buick GMC. It's great to know that they helped you find the perfect truck and handled everything with such care and professionalism. We hope you enjoy your new truck and look forward to seeing you again in the future! Sincerely, The Yates Customer Care Team
Maximum rating = 5
It all centers around Trudy, my salesperson .
It all centers around Trudy, my salesperson . She was persistent and didn?t give up on the sale. I didn?t think we were going to buy from Yates even though the Yukon XL was our favorite of the Suburban and Expedition Max. Trudy really kept coming at us trying to make it work . Finally for me , it was Saturday when she sent me videos and said ? This is the one you drove. I know you and your wife liked it . It is here for you . Let?s make a deal!? Even later in the day on Saturday , I had already test driven another Expedition and Suburban with a diesel . I was not planing on stopping back at Yates but I was driving by on I10 and thought of Trudy?s videos she sent me. .I said , why not , she tried , let?s see. Even after I made a decision on the Chevy Suburban , ( only because it had a diesel ) but the Yukon XL was my favorite and Trudy was the most personable and persistent . Honestly , I was not the happiest with the numbers, everyone else gave me a little more for my trade BUT I liked your Yukon XL the most and we bought it . Also , it has to do with the Trudy being persistent . Even at the dealership getting ready to buy , I was having second thoughts and Trudy sat with me , and we talked while I waited . I almost walked out before the paperwork was ready . . But i really loved the Yukon XL. It had so many features I liked compared to the Suburban and Expedition. So Trudy?s customer service and I really liked the Yukon XL were my reason for sticking to it . Thank you Trudy . In addition , thank you Ramon , the fiance guy, he was patient in signing the paperwork . We were waiting for my wife who was on duty with the Fire Department. Another thing Trudy did right !! There was some issues with my wife at work and trying to sign the paperwork . Liability with me taking the Yukon XL home . Trudy was doing everything she could so i could take it home that night . Again , thank you Trudy !!
Dealer Response
Thank you so much for your detailed review, Mary! We truly appreciate your feedback regarding your experience with Trudy at Yates Buick GMC. It’s wonderful to hear how her persistence and dedication helped you find the perfect Yukon XL that you loved so much. We are glad to know that even during the process, she provided the customer service you needed, especially considering your wife's schedule. We will make sure to pass along your kind words to both Trudy and Ramon. Thank you for choosing Yates Buick GMC, and we hope to see you again soon! Enjoy your new Yukon XL! Sincerely, The Yates Customer Care Team
Maximum rating = 5
Julio and the team at Yates have always been the best at
Julio and the team at Yates have always been the best at what they do. Always taking the time to make sure you are good. Love you guys.
Dealer Response
Thank you, Peter! We truly appreciate your kind words and support for Yates Buick GMC. It means a lot to us that you recognize Julio and the team's dedication to providing excellent service. We look forward to seeing you again soon! Sincerely, The Yates Customer Care Team
Maximum rating = 5
Yates Buick GMC has been located in Goodyear for over 38 years. As a family owned and operated dealership we treat every customer is a part of our continuously growing family. We stand by our commitment to making your car or truck buying experience the best it can be. No tricks no double talking just a good deal and a great vehicle.
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