13845 W Test Dr
Goodyear, AZ 85338

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Sales: 623-932-6134

Used Cars: 623-932-6134

Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 8:00pm
Sat 8:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 5:00pm

Reviews of Yates Buick GMC

Overall Rating:

2.8 (out of 5)

91% recommend this dealer

543 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Nothing but headaches with this dealership.

Reviewed by KGBJune 16, 2024

Nothing but headaches with this dealership. They love to play stupid games when it comes to hidden fees, warranties and add ons. The sales guy will say something and the finance manager will say another. Then the GM will contradict both of them. It could be a lack of communication amongst the team but it's probably to stir up confusion so you just settle on a price. Lastly, they won't sell any cars without their Yates Advantage Warranty but they also make you sign a paper saying that they are not forcing you to buy the warranty. The warranty is provided by RoadVantage and according to them, you can cancel at any time but Yates won't allow it. I had to threaten litigation to get them to cancel the warranty. They know they are in the wrong when they say these lies. They just think people are too scared to get lawyers involved. Beware of these bafoons.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Ladies do not go here unless you want to be taken

Reviewed by Adrianna MApril 11, 2024

Ladies do not go here unless you want to be taken advantage of! I came to get an oil change and they lied and told me that my car battery was very low and that I needed to get a new one. Michael Kennedy was my service advisor and he was trying to get me to purchase a $300 car battery even though I told him I had JUST bought one at Autozone. He insisted my car battery was in immediate need of a replacement. Later that week, I went to Autozone and had them test my car battery, which came back at 80%! I didn't need a new car battery at all, but Michael had tried to scam me into purchasing a new one. Please ladies, beware! I feel like they definitely tried to take advantage because I am a young woman who appears to know nothing about cars. Michael Kennedy was my service advisor and Alejandro M was the technician. Please beware of these men!

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

We purchase and service all of our vehicles here and have

Reviewed by isaiahh1982March 15, 2024

We purchase and service all of our vehicles here and have always been treated like family. They're good people there

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Isaiahh, thank you for recognizing your experience at Yates Buick GMC. We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect. We look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Sincerely, The Yates Customer Care Team

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Yates Buick GMC

Yates Buick GMC has been located in Goodyear for over 38 years. As a family owned and operated dealership we treat every customer is a part of our continuously growing family. We stand by our commitment to making your car or truck buying experience the best it can be. No tricks no double talking just a good deal and a great vehicle.

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