Yates Buick GMC

My lease was up on a few months and this particular morning when I was driving to work there was a loud grinding noise coming from under my truck. So, I called Ashley in service and told her I would be bringing my truck in this afternoon. As always she greeted me with a big smile. When I explained the issue and about my lease being up soon, she introduced me to Adrian. From that moment he had everything under control. He asked me what I was looking for and what I was willing to pay. He spoke to a service writer, came out with numbers I was happy with, showed me a truck I asked for and the deal was done! Adrian went above and beyond. from the storage boxes under the rear seats to the safe in the center console. He even cut off my trailer hitch lock on Saturday for me. I Adrian and Ashley a 10+!!! GREAT JOB!

It all centers around Trudy, my salesperson . She was persistent and didn?t give up on the sale. I didn?t think we were going to buy from Yates even though the Yukon XL was our favorite of the Suburban and Expedition Max. Trudy really kept coming at us trying to make it work . Finally for me , it was Saturday when she sent me videos and said ? This is the one you drove. I know you and your wife liked it . It is here for you . Let?s make a deal!? Even later in the day on Saturday , I had already test driven another Expedition and Suburban with a diesel . I was not planing on stopping back at Yates but I was driving by on I10 and thought of Trudy?s videos she sent me. .I said , why not , she tried , let?s see. Even after I made a decision on the Chevy Suburban , ( only because it had a diesel ) but the Yukon XL was my favorite and Trudy was the most personable and persistent . Honestly , I was not the happiest with the numbers, everyone else gave me a little more for my trade BUT I liked your Yukon XL the most and we bought it . Also , it has to do with the Trudy being persistent . Even at the dealership getting ready to buy , I was having second thoughts and Trudy sat with me , and we talked while I waited . I almost walked out before the paperwork was ready . . But i really loved the Yukon XL. It had so many features I liked compared to the Suburban and Expedition. So Trudy?s customer service and I really liked the Yukon XL were my reason for sticking to it . Thank you Trudy . In addition , thank you Ramon , the fiance guy, he was patient in signing the paperwork . We were waiting for my wife who was on duty with the Fire Department. Another thing Trudy did right !! There was some issues with my wife at work and trying to sign the paperwork . Liability with me taking the Yukon XL home . Trudy was doing everything she could so i could take it home that night . Again , thank you Trudy !!

Julio and the team at Yates have always been the best at what they do. Always taking the time to make sure you are good. Love you guys.