13845 W Test Dr
Goodyear, AZ 85338
Sales: 623-932-1818
Used Cars: 623-932-1818
Sales Department
| Sun | 10:00am – 6:00pm |
| Mon | 8:00am – 8:00pm |
| Tue | 8:00am – 8:00pm |
| Wed | 8:00am – 8:00pm |
| Thu | 8:00am – 8:00pm |
| Fri | 8:00am – 8:00pm |
| Sat | 8:00am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:00am – 5:00pm |
Overall Rating:
2.8 (out of 5)
89% recommend this dealer
563 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Pleasant car buying experience.
Pleasant car buying experience. It was all ready for me when I arrived. Car was what I wanted, financing was easy. The salesman did not harass me with phone calls
Dealer Response
Thank you, Kayla, for your wonderful review! We’re thrilled to hear that your car buying experience at Yates Buick GMC was pleasant and that everything was ready for you upon arrival. It’s great to know you found the financing process easy and appreciated the respectful approach from our sales team. We look forward to serving you again in the future! Sincerely, The Yates Customer Care Team
Maximum rating = 5
My daughter and I came into Yates because we had bought
My daughter and I came into Yates because we had bought her last vehicle there. We were approached by a Sales Associate named Laurie Barnes. At first she came across as pleasant but then her entire attitude changed when my daughter told Laurie there was nothing in the used vehicle section that she liked. She kept telling my daughter to " just buy a brand new one then". We explained it was out of our budget and thank you for the suggestion but explained that we could not afford the payment. Laurie actually said " don't be lazy just get another job"! Not sure if she was joking but I don't think so by the tone in her voice. Then she said the "Sale" was only going on that day and we could not get a good deal any other day if we did not buy something right then. My daughter liked a used SUV and Laurie told us another Salesman had an appointment on it in a few hours and that they were planning on purchasing it so if we liked it that we had better go inside and crunch some numbers? I felt like she was being dishonest so we of coarse left extremely offended! I called back a few hours later to Yates Sales department and found out there was no "Big Sale" that day and that nobody had an appointment or was even coming in to look at that used SUV my daughter had liked! My daughter was shocked they even let Laurie Barnes work there doing stuff like that? I will never buy another car at Yates nor will any of my friends, family, or coworkers because of what Laurie said and how she treated us! My daughter is really upset also and said she is going to write her own reviews as well about Laurie.
Dealer Response
Thank you for sharing your experience with us. We understand how important it is to feel respected and valued during the car-buying process, and we appreciate your feedback regarding your interaction with us at Yates Buick GMC. It is concerning to hear about your daughter's experience, and we take such matters seriously. We encourage you to contact us directly so we can address your concerns appropriately and ensure that this does not happen again. Your satisfaction is important to us, and we want to regain your trust. Thank you again for your feedback, and we hope to have the opportunity to improve your experience in the future. Sincerely, The Yates Customer Care Team
Maximum rating = 5
Actually not a bad place to buy a car.
Actually not a bad place to buy a car. I mean, it’s still a car dealership and the usual shenanigans apply, but they will negotiate, and they’re civil and professional. And they give you top for your trade, as I’ve shopped 4 other dealers, they were the best by thousands. Management does a good job too. Frank in particular is a good TO guy. All in all, if they have the car you want, buy from them. You probably won’t do better anywhere else
Dealer Response
Thank you, Timothy, for your thoughtful review! We’re glad to hear that you had a positive experience at Yates Buick GMC. It’s great to know that our team, especially Frank, made a good impression and that you found our trade-in offer to be the best. We appreciate your recommendation and look forward to helping you again in the future. Don’t hesitate to reach out if you need anything else! Sincerely, The Yates Customer Care Team
Maximum rating = 5
Yates Buick GMC has been located in Goodyear for over 38 years. As a family owned and operated dealership we treat every customer is a part of our continuously growing family. We stand by our commitment to making your car or truck buying experience the best it can be. No tricks no double talking just a good deal and a great vehicle.
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