13400 124th Ave NE
Kirkland, WA 98034

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Sales: 425-517-8800

Used Cars: 425-517-8800

Hours Toggle

Sales Department

Sun 11:00am – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of Genesis of Kirkland

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Refused to negotiate on a used car priced over book that

Reviewed by Thomas from Seattle, WAMay 13, 2024

Refused to negotiate on a used car priced over book that had been there for several months so we went to another sister dealership to look at a competitors car (Meccan turbo vs Stelvio quadrifoglio) and the saleswoman was super nice and had the car transferred. Genesis of Kirkland refused to bring the second key and we still don’t have it a week after purchasing the vehicle. Would not recommend. Extremely petty and greedy.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

2.0 (out of 5)

And.

Reviewed by Genesis-Needs-to-Exit'usMay 10, 2024

And....whoosah. Having leased a 2022 Genesis GV70, I have literally undergone nonstop issues with this vehicle. Most recently, I scheduled routine" service at 1 of 3 locations within Washington state. Acknowledging supply and demand, I booked an appointment in November 2023 and was advised that the 1st available appointment was 2 months later on January 23rd, 2024. Upon exiting the holiday season, imagine my astonishment to reach the date of my previously scheduled appointment whereas I was met with a phone call from the Service Department. Beneath the impression that they'd arrived to my home with my courtesy loaner car, which is alleged to come inclusive to a lease provided you're the vehicle's original owner and are within warranty, I was advised by the Service team that they were unable to locate me within their system and couldn't perform service. My appointment was canceled quicker than a sinner can testify on Easter Sunday! Oddly enough, my account is able to be retrieved minus any such delays whenever the $976.00/mo monthly payment is due!!! Things that make ya' go, "Hmm...' Nonetheless, I was driven (no pun intended) to reach out to Genesis Consumer Affairs (Ph #: 877.340.9741) and upon explaining the dilemma they attempted to pull up this particular Genesis dealer location in Everett, Washington. Nothing existed! In sheer astonishment and utter disbelief, I Googled this very same location that I'd frequented for the better portion of 3 years only to promptly be rerouted to a nearby location in Kirkland, WA just north of Bellevue and a 20 minute drive across the lake from Seattle. As it appears, the Genesis of Everett location that I'd secured my appointment with some 2 months earlier had closed shop - PERMANENTLY within that 10 minute duration of time! To this, I issue a million xxx's???! Pissed beyond pisstivity, a case was filed and another appointment for service had to be scheduled for (wait for it) - another 2 months later at Genesis of Kirkland. Yet, upon waiting this 2 month duration - 4.5 months in total for simple service, I flew out of town for a Conference dropping my keys off and Ubering to the airport from this dealership just to return 8 days later, obtain my keys and 1 week after having service performed here - attempt to start my vehicle, again..... a 2022 Genesis GV70 Prestige with all of the bells and whistles, only to view every light in the dashboard known to mankind illuminate; from check engine to check transmission to brake failure,.... just for the car to NOT start!!! Seriously??? So much for competing with Lexus, Infiniti and Acura with reliability! The vehicle was then towed directly back to Genesis of Kirkland where it has politely occupied space for the better portion of 45 days! The icing on top of this xxxx cake would be the undeniable fact that due to there now being 2 dealerships solely within the entire state of Washington, one in Kirkland and another in Vancouver, WA some 120 miles south near Portland, coupled by the inundation of Genesis commercials and ads to continue marketing and selling these gorgeously loaded but visibly faulty vehicles, NO LOANER VEHICLES are being offered to customers within their period of waiting while being inconvenienced. Period. Allow me to repeat that for anyone in the nosebleed section: NO LOANER VEHICLES ARE being provided to customers while their vehicles sit idly to await parts and repair, despite one's lease requiring this! I am now 34 payments into a 36-month lease, my Genesis was just diagnosed as being a lemon and simply because I have a life -- I am now paying the cost of a rental car from Enterprise to the tune of $700.00/week completely out-of-pocket until this vehicle is purchased back from me, and the icing on the cake my lovely literate friends, is the fact that this is the 2nd of 2 Genesis's that I've leased! The 1st, a 2019 Genesis G70, purchased in Palm Springs, CA was a damned lemon as well!

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We are so sorry for the frustration with your vehicle and your experience. There is nothing more frustrating than having a vehicle in the shop, and we recognize the impact that has had on you and other guests in our area with similar experiences. We are working to expand service hours, increase loaner availability and better serve Genesis guests in our market. As the sole Genesis dealer in the area, we are in the process of building a brand-new facility that we believe will allow us to provide the kind of service our guests deserve. The transition to a stand alone facility has been challenging, but we are looking forward to getting better and elevating our service to the level of other premium brands. While you wait for Genesis Motor America to complete your buy back, we would be happy to hear any other feedback you have for our Kirkland location so that we can learn and grow from this experience. Please feel free to reach out to our Service Manager, Russell, or our General Manager, Erin.

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

When there were issues with the buying process they made

Reviewed by Red JediMay 20, 2023

When there were issues with the buying process they made sure they were taken care of, especislly Geoff Simmons

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Genesis of Kirkland

GENESIS OF KIRKLAND moved to a new location in Totem Lake and is now part of the Lee Johnson Auto Family! We are proud to represent the Genesis brand and are excited to share it with our community. If you have not experienced the quality, comfort and value of Genesis, we encourage you to stop by - you won't be disappointed! Plus, we offer a 3-Day Return or Exchange promise on all new Genesis vehicles to ensure complete satisfaction!

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