Huffines Genesis of Plano

Terrible customer service. I had several warranty issues with my fairly new GV70, and despite following up repeatedly—and even escalating to the managers (Ron & Steve) a couple of times—it took almost a full year before they finally took the car in for repairs. Even then, they returned it with only part of the work completed. The customer service has been consistently terrible. I lost all trust in them and ultimately decided to sell the car and buy from another brand. A piece of advice: If you use their valet service, take before-and-after photos of the loaner vehicle. They filed a claim with my insurance for damage I did not cause. I’m sharing this experience to help others who might be researching this dealership. I knew Genesis was a newer brand and expected some recalls or warranty issues, and I was okay with that. What I wasn’t prepared for was the extremely poor after-sales service. From the service advisor to the service manager, I never felt that they cared about their customers.

I just bought my 2025 Genesis GV70, and I have to say this was by far the best car-buying experience I’ve ever had. Bryce was amazing to work with — super patient, never pushy, and he answered every question I had without making me feel rushed or pressured. He walked me through the entire process, explained everything clearly, and even took extra time after the paperwork was done to show me how all the features work. Everything was straightforward and transparent — no hidden surprises or “gotchas.” If you’re like me and usually feel anxious about buying a car, I highly recommend working with Bryce. He really made the process simple and stress-free. I couldn’t be happier with my new GV70 and the service I received here.