405 Quaker Lane
West Warwick, RI 02893

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Reviews of Genesis of West Warwick

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Terrible experience with this dealership.

Reviewed by karen.lyons2October 30, 2024

Terrible experience with this dealership. Unfortunately it’s the only one in RI. They were very shifty and gave us the feeling that we were being had. We ended up buying a car from them but had a few questions after buying. They did not return our calls. The manager, Eric, told us he would remit an overpayment to us but it has not arrived and they won’t answer repeated calls to them. The finance person spent at least 40 minutes trying to talk us into upgraded service contracts after we repeatedly said we didn’t want it. We visited the Braintree location and they couldn’t have been nicer. Wish we had trekked up there to buy our car.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Absolutely horrible.

Reviewed by donniestangeloMarch 08, 2024

Absolutely horrible. They don't want to hear from you once you drive off with the car. Car shakes over 40mph, alignment out of Wack, cruise control does not work, remote start does not work.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Had a good, low-pressure experience with Pablo on a used

Reviewed by hg33February 05, 2024

Had a good, low-pressure experience with Pablo on a used car purchase. I observed on the test drive something that need service, he took my observation seriously, and the work performed, and it made such a significant difference in how the car drove that I decided to buy it.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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