Genesis of North Cincinnati

I am submitting this complaint regarding a persistent and concerning issue with my brand-new 2025 Genesis GV70. Since shortly after purchasing the vehicle in April 2025, I’ve experienced a loud metal-to-metal noise when reversing down my driveway — an incline where the issue consistently presents itself. Timeline of Events: June 9, 2025 – I brought the car to the dealership service department, reporting the metal-on-metal braking sound. Despite the fact that the sound occurs every time I reverse down my driveway, I was told that the dealership could not replicate the issue and was told the noise was “normal.” July 8, 2025 – After escalating my concern to Genesis Customer Service, an arrangement was made for a service technician to pick up my vehicle for further investigation. I captured a video of the technician reversing the car from my driveway, clearly demonstrating the noise. July 10, 2025 – I was contacted again and told that no issues were found, and the braking noise was again dismissed as “normal.” However, I have since received a loaner Genesis GV70 (white in color), which does not exhibit the same noise when backing down the same driveway, proving that the issue is not characteristic of all GV70s.

Car in shop for warranty/ recall work over 6 weeks ( that’s correct, 6 weeks before work was initiated only after dozens of phone calls and finally escalating to Genesis Corp). That’s the condensed version!!! One star is one star too many!!!

Scheduled a test drive. Arrived and had to wait for the salesperson to show up. They were late for work. Then the car I scheduled to test drive wasn't even on the lot, so they tried to offer a test drive of a different year and trim level of the vehicle I had scheduled to drive! Not what I would expect from an upscale dealership. Would give 0 starts if it was an option.